Monthly Archives: July 2011

Bridging the digital divide

Posted on July 27, 2011 by

We have explored ideas on this blog related to new contact methods – many consumers are complaining about poor service using social media channels and brands are starting to answer those complaints without ever being called. But what might happen … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Technology | Tagged , , , , , , , , , , | Leave a comment

Marketing has changed forever

Posted on July 22, 2011 by

The whirlwind surrounding News Corporation and Rupert Murdoch at present does not seem to subside. As each day passes, new information emerges that has not only led to senior executives resigning from the organisation, but now even the British Prime … Continue reading →

Posted in Current Affairs, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , | Leave a comment

What are the differences in global contact centres?

Posted on July 21, 2011 by

There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading →

Posted in Contact Centres, Current Affairs, Outsourcing | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

How does chatting on Twitter make any business sense?

Posted on July 20, 2011 by

As airlines increasingly add Internet and phone services to their flights, the golf course is rapidly becoming the only place where the use of electronic gadgets is banned. But when I am on the golf course, the conversation often turns … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , | Leave a comment

Managing your corporate reputation online

Posted on July 15, 2011 by

As Alistair mentioned in his opening blog, the main focus of our blogging and LinkedIn activities is to encourage debate. Real debate about any industry today, takes place online so this is where we want to be. With reach though, … Continue reading →

Posted in Careers, Human Resources, Social Media | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Is social media reinventing customer care?

Posted on July 14, 2011 by

Can you remember the first time you ever used a contact centre? It seemed revolutionary at the time that you could ring a company directly and talk to them. Before the telephone revolution, brands expected you to write a letter, … Continue reading →

Posted in Contact Centres, Customer Service, Marketing | Tagged , , , , , , , , , , , , , | 2 Comments

Welcome to the blog!

Posted on July 13, 2011 by

Welcome to the new Teleperformance UK blog. I know that a lot of companies have been using social media for a few years now and for many different reasons. At Teleperformance, we have all used it as individuals, but now … Continue reading →

Posted in Social Media | Tagged , , , , , , , | 1 Comment