Monthly Archives: July 2011

Bridging the digital divide

We have explored ideas on this blog related to new contact methods – many consumers are complaining about poor service using social media channels and brands are starting to answer those complaints without ever being called. But what might happen … Continue reading

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Marketing has changed forever

The whirlwind surrounding News Corporation and Rupert Murdoch at present does not seem to subside. As each day passes, new information emerges that has not only led to senior executives resigning from the organisation, but now even the British Prime … Continue reading

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What are the differences in global contact centres?

There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading

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How does chatting on Twitter make any business sense?

As airlines increasingly add Internet and phone services to their flights, the golf course is rapidly becoming the only place where the use of electronic gadgets is banned. But when I am on the golf course, the conversation often turns … Continue reading

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Managing your corporate reputation online

As Alistair mentioned in his opening blog, the main focus of our blogging and LinkedIn activities is to encourage debate. Real debate about any industry today, takes place online so this is where we want to be. With reach though, … Continue reading

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Is social media reinventing customer care?

Can you remember the first time you ever used a contact centre? It seemed revolutionary at the time that you could ring a company directly and talk to them. Before the telephone revolution, brands expected you to write a letter, … Continue reading

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Welcome to the blog!

Welcome to the new Teleperformance UK blog. I know that a lot of companies have been using social media for a few years now and for many different reasons. At Teleperformance, we have all used it as individuals, but now … Continue reading

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