Monthly Archives: December 2011

Offshoring matures for collections

At the turn of the Millennium there was a boom in the offshore outsourcing of many services – including collections. But many industries explored the offshore model at that time because of the success of the contact centre industry in … Continue reading

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Your debt on your Facebook wall

Imagine if you were late paying your credit card bill by some months. A warning letter had been sent, but you were in trouble and ignoring the warnings. Then messages from the debt collection agency start appearing on your public … Continue reading

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Final Service… can live streaming help customer service?

I was interested to see that a crematorium in Stafford has started offering online funerals. The funeral takes place as normal, but they have a live streaming service so people who cannot attend can watch live on the Internet. It … Continue reading

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Summer in Brazil

The global management of Teleperformance has been meeting this week in São Paulo, Brazil, giving me a chance to take a look around this huge city and to meet some local people in possibly the most vibrant of the BRICs … Continue reading

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Compensation Culture

Banks in the UK are facing new proposals from the Financial Services Authority (FSA) that will force them to prominently display the compensation limits available in case of their collapse. These new proposals have been proposed because even an expensive … Continue reading

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Phishing for clues

It’s good news to see that the police in central London have arrested two men over a £1m phishing scam involving students with loans from the government. If you are not familiar with the term phishing, it refers to the … Continue reading

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A Social Education

Many business leaders often argue that academia takes years to catch up with the real world. Many graduates spend a long time searching for a new job, not just because the economy is so weak, but also because their courses … Continue reading

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