Monthly Archives: January 2012

All problems are opportunities in disguise

Posted on January 31, 2012 by

UK unemployment is not looking good, with the latest figures suggesting 2.7m are now claiming some form of unemployment benefit from the government. What’s worse is that 22.3% of the under-24s are now out of work – that’s over a … Continue reading →

Posted in Careers, Contact Centres, Current Affairs | Tagged , , , , , , , , , , , | Leave a comment

Welcome Fagri Semaar, our new MD in South Africa

Posted on January 26, 2012 by

I am delighted to announce the appointment of Fagri Semaar as our new Managing Director for South Africa. A former call centre agent, Fagri has experienced a meteoric rise through the industry since his first job as a teleresources agent … Continue reading →

Posted in Careers, Contact Centres, Human Resources, Uncategorized | Tagged , , , , , , , , , | 3 Comments

The changing nature of customer service

Posted on January 25, 2012 by

As I left Edinburgh castle last week and contemplated a trip back down to South Africa, I was thinking about some of the key messages that I could take personally from the debate we organised. Customer service within social media … Continue reading →

Posted in Contact Centres, Customer Service, Social Media | Tagged , , , , , , , , , , , | Leave a comment

Exploring customer service in Edinburgh

Posted on January 24, 2012 by

Last week we managed to get a fantastic group of people together in Edinburgh to debate how social media is changing customer service. I want to send a belated message of thanks to everyone who was involved in speaking, attending, … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , , | Leave a comment

Teleperformance signs Deputy Prime Minister Nick Clegg’s Social Mobility Business Compact

Posted on January 12, 2012 by

I’m really pleased to say that Teleperformance has been congratulated by Deputy Prime Minister, Nick Clegg, today as one of the leading companies in opening their doors to young people from all walks of life. Teleperformance is named as one … Continue reading →

Posted in Careers, Contact Centres, Current Affairs, Human Resources | Tagged , , , , , , , , , , , , , , , | 1 Comment

Contact centres to be boosted with social media in 2012

Posted on January 11, 2012 by

Alistair mentioned how he had seen some research predicting that spending on social media in both marketing and customer services would rise in 2012. I also noticed a report over the holiday season that detailed how existing customer contact centres … Continue reading →

Posted in Contact Centres, Outsourcing, Social Media | Tagged , , , , , , , , , , , | 1 Comment

Spending on social media to increase in 2012

Posted on January 10, 2012 by

First off, let me wish all my blog readers, partners, clients, colleagues, and friends out there on the Internet a great 2012. I hope you enjoyed the holiday season, but now it’s time to get things going again. At Teleperformance … Continue reading →

Posted in Customer Service, Marketing, Social Media | Tagged , , , , , , , | Leave a comment

Edinburgh: Is social media changing customer service?

Posted on January 9, 2012 by

Happy New Year and welcome to 2012, a really important year for the UK in many ways. Not only is this the year of the London Olympic games, but it’s also going to be packed full of historic pageantry as … Continue reading →

Posted in Contact Centres, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , | 1 Comment