Monthly Archives: January 2012

All problems are opportunities in disguise

UK unemployment is not looking good, with the latest figures suggesting 2.7m are now claiming some form of unemployment benefit from the government. What’s worse is that 22.3% of the under-24s are now out of work – that’s over a … Continue reading

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Welcome Fagri Semaar, our new MD in South Africa

I am delighted to announce the appointment of Fagri Semaar as our new Managing Director for South Africa. A former call centre agent, Fagri has experienced a meteoric rise through the industry since his first job as a teleresources agent … Continue reading

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The changing nature of customer service

As I left Edinburgh castle last week and contemplated a trip back down to South Africa, I was thinking about some of the key messages that I could take personally from the debate we organised. Customer service within social media … Continue reading

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Exploring customer service in Edinburgh

Last week we managed to get a fantastic group of people together in Edinburgh to debate how social media is changing customer service. I want to send a belated message of thanks to everyone who was involved in speaking, attending, … Continue reading

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Teleperformance signs Deputy Prime Minister Nick Clegg’s Social Mobility Business Compact

I’m really pleased to say that Teleperformance has been congratulated by Deputy Prime Minister, Nick Clegg, today as one of the leading companies in opening their doors to young people from all walks of life. Teleperformance is named as one … Continue reading

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Contact centres to be boosted with social media in 2012

Alistair mentioned how he had seen some research predicting that spending on social media in both marketing and customer services would rise in 2012. I also noticed a report over the holiday season that detailed how existing customer contact centres … Continue reading

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