Monthly Archives: February 2012

Cold calling leaves the customer cold

Don’t you think that the worst kind of sales process is when you get a cold call? You might be busy cooking the dinner and your phone rings – only for you to find that it’s an insurance company trying … Continue reading

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A new way of working with the UK government

Imagine if you are a company doing business with the government. In an ideal world you could have conversations with public sector officials about what they would like to achieve, how they would like it to happen, and what are … Continue reading

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Customers changing medium with the same expectations

The Canadian academic and communication theorist Marshall McLuhan once said, “The medium is the message.” His work predated the Internet, but he famously predicted many of the ideas around consumers eventually being part of a global village that we now … Continue reading

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Does spending more result in better service?

I read a book recently about the history of the Danish audio and video company Bang & Olufsen in which a company spokesperson said that their basic philosophy can be summarised as: “A product is a product but a customer … Continue reading

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Credit control. Is it too much, too late?

The new Financial Services Bill was published in parliament recently leading to a few interesting changes for consumers of credit in the UK. The most significant is going to be the transfer of the responsibility for consumer credit from the … Continue reading

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The Race to London 2012

In the UK this year, British people are either excited or upset about the London 2012 Olympic games. To some, it is the opportunity of a lifetime to see their city on a world stage with all the opportunities for … Continue reading

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Government customers demand Corporate Social Responsibility

In the last couple of years Teleperformance government customers have become more and more engaged in Corporate Social Responsibility (CSR) and demanding that their key suppliers are also involved. Teleperformance has delivered a worldwide CSR policy and programme for many … Continue reading

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