Monthly Archives: May 2012

Why do I use Twitter?

My colleagues often ask why I use Twitter so often. There is a belief amongst those who do not really use it that everyone is just broadcasting the details of their breakfast, or which train they are waiting for. This … Continue reading

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Thinking of a social strategy for customer service

Every company is different and every company has a different way of communicating with customers, but in general there are some broad ways of looking at the different social tools that are available. In this blog I will highlight the … Continue reading

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Knowing how to engage so you avoid the spam

It is clear from what I have often discussed on this blog that social media comprises many powerful tools. They can help you to promote your company, access new markets, and engage with customers and prospects in a way that … Continue reading

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Best and Worst Service on the High Street

This week, the Consumer’s Association published their latest survey on customer satisfaction in the British High Street. Over 11,000 people were surveyed and asked specifically about their experience in shops in the previous six months. The results are not pretty … Continue reading

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Paying to post on your Facebook wall

Would you pay to post items on your Facebook wall? Of course for most of us the answer is no, but Facebook has started getting clever about the things you do and don’t see. When you look at the news … Continue reading

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Enjoy the silence – for now

There are two areas where British mobile phone customers are silenced, the London Underground ‘tube’ network and on planes. The London Underground has many tunnels that are far too deep for a signal at ground level to penetrate and though … Continue reading

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New team member in TPUK

I’m delighted to announce that Frank Hammerton has just joined our Teleperformance collections team as business development director. Frank will be based out of Leeds and will work directly alongside me, as well as being a part of the 22-strong … Continue reading

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