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Monthly Archives: July 2012
#NBCFAIL shows how broadcast TV has changed forever
#NBCFAIL may not mean to you a lot if you are not a social media fan, but it has been the talk of the weekend. NBC is the American broadcaster with the rights to broadcast the London Olympic games. On … Continue reading
Posted in Current Affairs, Human Resources, Marketing, Social Media
Tagged 2012, broadcast, facebook, james bond, live, london, london 2021, mr bean, nbc, nbcfail, olympic, queen, tv, tweet, twitter
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Can you create Olympic passion in your workplace?
What more can be said about the London 2012 Olympic opening ceremony on Friday night? I was fortunate enough to have been there to witness Danny Boyle’s spectacular show that began by bringing to life Blake’s Jerusalem and went on to … Continue reading
Posted in Careers, Current Affairs, Human Resources
Tagged blake, danny boyle, jerusalem, NHS, olympic, opening ceremony, pay, volunteer
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Ealing Tweetup is Today!
On the day that the events in the London Olympic games starts, another important event is going to take place in London – the Ealing Tweetup! This is one of the biggest social media events in London, featuring a wide … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Marketing, Social Media
Tagged 2012, blogger, blogging, ealing, eperformance, games, london, olympic, social media, teleperformance, tweetup, twitter
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London Olympic Games Starts Today
This week sees the Olympic games arrive in London (the football kicks off today) and one of the biggest tests of managing customers, fans, and other parties such as a the media will all swing into action. Many British people … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Technology
Tagged customer service, football, games, london, london 2012, media, olympic, social media, social network, ticket, twitter
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Video is killing the radio star
Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged amazon, audio, bbc, cisco, consumption, content, data, download, dvd, infrastructure, internet, iplayer, lovefilm, netflix, pc, speed, tv, video, vimeo, virgin, youtube
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Multichannel retail and price comparison
I asked in my last blog about how camera manufacturers are starting to engage with the social web and this led me to some thoughts on the multichannel retail environment that I wanted to share on the blog. One of … Continue reading
Posted in Current Affairs, Customer Service, Social Media
Tagged brand, camera, internet, lens, multichannel, omnichannel, price comparison, retail, slr, social web, web, website
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Customer experience is the future of retail
Do you remember the dot com boom of the nineties? Unfortunately I am old enough to remember it clearly – I’m still shocked when I see graduates entering the company who were born in the nineties so this all seems … Continue reading
Posted in Current Affairs, Customer Service
Tagged amazon, bookstore, bubble, coom, customer experience, customer service, dot com, high street, multichannel, nineties, online, recommendation, retail, review, shopping
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Is ‘Outsourcing’ really to blame?
The Chief Executive of security firm G4S, Nick Buckles, has agreed with a parliamentary assessment of his efforts to supply security guards for the London Olympic games as a ‘humiliating shambles’. Buckles was being questioned today by a group of … Continue reading
Posted in Contact Centres, Current Affairs, Human Resources, Outsourcing
Tagged boris johnson. mayor, failure, financial times, ft, gfs, guard, london, london 2012, nick buckles, oda, offshoring, olympic, outsourcing, security
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Olympic branding – time to cheer the sponsors?
What with the lost team buses and many security guards not being ready in time for the start of the Olympic games there has been a tendency in the media to criticise the games – and this is even before … Continue reading
Posted in Current Affairs, Marketing
Tagged ambush, fifa, infrastructure, london, london 2012, marketing, olympic, partner, south africa, sponsor, support, world cup
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Will camera manufacturers embrace the social web?
I asked a question in my recent blog about how people interact with camera manufacturers when choosing a new piece of equipment. It led to a few interesting comments on Twitter about how people use social networks to source information, … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged camera, customer experience, customer service, facebook, gadget, growth, hd, internet, photo, photographic, price comparison, retail, social media, social network, twitter, video, zoom
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