Monthly Archives: August 2012

Yet More Evidence to Prove that Service is King

It’s not all about price  – one bad experience is enough to drive customer defection! New research from ISPreview.co.uk has shown that 63.6 per cent of customers would never return to a broadband provider they had experienced problems with. That’s … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , | Leave a comment

Has M&S seen the future of retail in Ellesmere Port?

Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading

Posted in Current Affairs, Customer Service, Technology | Tagged , , , , , , , , , , , , , , | Leave a comment

Welcoming the Paralympics to London!

Today we welcome the Paralympics games to London. The UK was the birthplace of the Paralympic movement with the original games taking place at Stoke Mandeville hospital in Aylesbury in 1948 – this is where the Paralympic mascot Mandeville gets his name. … Continue reading

Posted in Current Affairs, Marketing | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Save the Date: Building a Social Business in London!

At Teleperformance we believe that social media is having a transformational effect on customer service and we are constantly exploring how the industry is changing – our recent tweetup in London is a great example of this. But we are … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

What happens when customers are ahead of you?

One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Technology | Tagged , , , , , , , , , , , , , , , | Leave a comment

Can Klout now claim new credibility for influence measurement?

Have you ever sat and wondered what your influence is on social networks? Perhaps not, but there are a growing number of tools available that claim to be able to do exactly this. Klout was one of the first and … Continue reading

Posted in Current Affairs, Marketing, Social Media | Tagged , , , , , , , , , , , | Leave a comment

Retail returns prove costly

Every retailer would like to find the silver bullet that improves customer service. Loyalty schemes, discounts, improved wait times at the checkout lines are all experimented with and important, but what is the single change that almost every retailer could … Continue reading

Posted in Current Affairs, Customer Service | Tagged , , , , , , , , , , , , | 1 Comment