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Monthly Archives: August 2012
Yet More Evidence to Prove that Service is King
It’s not all about price - one bad experience is enough to drive customer defection! New research from ISPreview.co.uk has shown that 63.6 per cent of customers would never return to a broadband provider they had experienced problems with. That’s … Continue reading
Has M&S seen the future of retail in Ellesmere Port?
Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged channel, ellesmere port, home delivery, internet, ipad, M&S, marble arch, marks and spencer, multichannel, price comparison, retail, shop, store, uk, wifi
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Welcoming the Paralympics to London!
Today we welcome the Paralympics games to London. The UK was the birthplace of the Paralympic movement with the original games taking place at Stoke Mandeville hospital in Aylesbury in 1948 – this is where the Paralympic mascot Mandeville gets his name. … Continue reading
Posted in Current Affairs, Marketing
Tagged Aylesbury, channel 4, disability, games, london, ludwig guttman, mandeville, mascot, murderball, olympic, paralympic games, paralympics, Stoke Mandeville, uk, wheelchair, wheelchair rugby, WW2
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Save the Date: Building a Social Business in London!
At Teleperformance we believe that social media is having a transformational effect on customer service and we are constantly exploring how the industry is changing – our recent tweetup in London is a great example of this. But we are … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged bskyb, conference, customer service, dell, ealing, event, facebook, london, mandarin oriental, price comparison, psychology, review, social, social business, social media, social networking, transformation, tweetup, twitter
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What happens when customers are ahead of you?
One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Technology
Tagged advance, business, customer, dvd, football, illegal, innovation, movie, music, netflix, piracy, premier league, spotify, streaming, tv, uk
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Can Klout now claim new credibility for influence measurement?
Have you ever sat and wondered what your influence is on social networks? Perhaps not, but there are a growing number of tools available that claim to be able to do exactly this. Klout was one of the first and … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged activity, airline, credibility, facebook, influence, klout, lounge, online, social, social media, social networking, twitter
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Retail returns prove costly
Every retailer would like to find the silver bullet that improves customer service. Loyalty schemes, discounts, improved wait times at the checkout lines are all experimented with and important, but what is the single change that almost every retailer could … Continue reading
Is Retail Broken?
A new Teleperformance blogger Peter Champion joins the online debate… Peter is Sales Director at TP and you can reach him here… The Oxford Institute of Retail Management at Said Business School recently announced the launch of an 18-month study into the … Continue reading
Inspiring a generation of new athletes
The branding of the London Olympic games has been one of the biggest stories about the games – after the success of the athletes actually winning medals. Stories have circulated of people wearing branded T-shirts being denied access to events … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged 2012, coca cola, games, london 2012, mcdonalds, olympic, omega, p&g, partner, roger federer, rolex, sponsor
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Ealing Tweetup was a social success!
Just before the London Olympic games began last week, another important event took place in London – the Ealing Tweetup. This was a gathering of social media users from across the capital city at an event that we supported for … Continue reading
Posted in Current Affairs, Customer Service, Social Media, Technology
Tagged bcs, biblecode sundays, ealing, ealingtu, eperformance, games, kindle, london, london 2012, olympic, rupa huq, social media, social networking, tweetup, twitter, w5
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