-
Share this page
Search
Alistair on Twitter
- Can you train your brain to always be positive? - ow.ly/kYq0V 2 days ago
- Would you trust a self-driving car? - ow.ly/kYq0T 2 days ago
- What is the value of events for a CIO? - ow.ly/kYq0Q 2 days ago
- Online music - who will win? - ow.ly/kYq0O 2 days ago
- How are enterprises really managing mobile devices? - ow.ly/kYq0J 2 days ago
Categories
-
Recent Posts
Tags
advertising agent amazon blog blogging brand business call centre channel consumer contact centre customer customer experience customer service email engagement experience facebook google hr internet job linkedin london marketing mobile multichannel olympic omnichannel online outsourcing phone research retail sales service social media social network social networking teleperformance tv twitter uk video youtubeArchives
Blogroll
Author Archives: Andy McDonald
LinkedIn is 10 today!
LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading
Posted in Current Affairs, Human Resources, Marketing, Social Media, Technology
Tagged 10, 2003, birthday, business, facebook, linkedin, myspace, social networking, ten, twitter
Leave a comment
Smartphone units to go past a billion in 2013
Welcome to 2013. There is an enormous amount of change ahead of us this year in the world of customer service and I’m particularly interested in the innovation we can expect to see. Social media has been a strong focus … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged customer service, deloitte, internet, smartphone, social media, social network, telephone
Leave a comment
IT in the cloud – how will it change life at work?
Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged cloud, corporate, docs, drive, enterprise, facebook, flickr, google, it, mail, maps, personal, picasa, storage, technology, twitter, youtube
Leave a comment
Could social gaming destroy your network?
There are still a lot of companies banning access to social networks in the office. Despite claims by supporters that social networks lead to increased efficiency through information sharing, many companies still place crude blocks on the most popular sites … Continue reading
Posted in Current Affairs, Technology
Tagged farmbille, mafia wars, network, security, social, social gaming, virus
Leave a comment
When will Google + Take Off?
Google+ is the most recent addition to the group of important social networks you may need to consider working with personally and for use in the enterprise environment. Pronounced, and sometimes written as Google Plus, it was launched in June … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged +, circles, email, facebook, gmail, google, largest, network, plus, social media, social networking
Leave a comment
Kindle, Songkick: Online community is now setting the rules for commerce
For every 100 books sold on Amazon they also sell 114 eBooks for their Kindle reader. Amazon is not the only bookstore available and the Kindle is not the eBook reader, but this statistic is fascinating for those of us … Continue reading
Customer service is leading a corporate revolution
We have been running several events over the past year exploring how social media is changing customer service. Our most recent event last Wednesday in London looked at how the entire enterprise is changing because of social media – with … Continue reading
Mobile will reshape the future
I read a great article in Media Magazine this week that explored how far the world of the customer is moving to their phone. The article features a photo of a street in New York. Overlaid on the photo are … Continue reading
Posted in Current Affairs, Customer Service, Social Media, Technology
Tagged app, augmented reality, customer experience, customer service, facebook, google, linkedin, media, mobile, phone, sky maps, smartphone, worksnug
Leave a comment
The trials of getting a new job today
Getting a job today is harder than ever for many people. The competition is greater and many don’t seem to distance their personal from professional lives when using social media. Is it really still a surprise that a manager Googles … Continue reading
Posted in Careers, Current Affairs, Human Resources
Tagged career, cv, elvis, employment, facebook, forbes, interview, job, linkedin, LOL, lolspeak, professional, resume, youtube
Leave a comment
How has conversion optimisation changed?
The social world of blogs and Twitter has changed how we use and measure conversions and the very idea of how to turn a visitor into a potential lead. Consider how email or web marketing used to operate with a … Continue reading →