Author Archives: Alistair Niederer

Teleperformance wins two major European awards! #TeamWorkWins

The Teleperformance EMEA team were out in force at the European Outsourcing Association awards last night in London. This is one of the biggest events in the European outsourcing calendar and they had been shortlisted for three European awards. Earlier … Continue reading

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Teleperformance had a great 2013!

Our group CEO announced our financial results today for the full year of 2013 and I’m pleased to say that the company achieved record revenue numbers. Teleperformance enjoyed like-for-like revenues growth of +7.9%, above our original target and our EBITA margin raised to … Continue reading

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Saying thanks at Christmas

We live in a multicultural society where not everyone celebrates Christmas as a religious event, but the significance of this festival extends beyond the Christian faith thanks to it being just a week before the end of the year. This … Continue reading

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EIU: Companies adopt new strategies to enhance customer experience

Since when did your customer service function drive the entire strategy of your business? Well, if you are not already focusing your attention on the experience your customers have when interacting with your brand then it’s time to get focused. … Continue reading

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And so 2014 is almost with us…

I recently asked you – the blog readers – for your ideas on trends we might see in the industry in 2014. I have seen a few great ideas on Twitter and I’m grateful to everyone who has been sharing … Continue reading

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Customer service trends in 2014

It’s that time of the year again where everyone is thinking about what will happen in 2014. What are the important trends going to be and what do executives involved in customer service need to be thinking about? At the … Continue reading

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Are retailers missing out by not exploring the omnichannel?

An interesting study into the retail Omnichannel was just published in the US. Naturally the research focuses on US retailers, but the results are interesting because the urgency for change is applicable in any developed market. The new study was … Continue reading

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