Category Archives: Careers

Managing work-life balance in a BYOD environment

Smart phones are more than just phones today. Each of us is carrying a small computer in our pocket that is online all the time and lets us check the web and stay in touch with friends via social networking … Continue reading

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Is #custserv the way to market your business?

The European airline Ryanair recently announced that they have hired Kenny Jacobs from moneysupermarket.com to be their new Chief Marketing Officer.  In itself, this is just another executive appointment, but his remit also includes customer service. Jacobs has been asked … Continue reading

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How are you creating an attachment to your customers?

These days it can be tough for a business to stand out. Competition is global and customers have high expectations. If your strategy includes the desire to use customer service as a way of standing out from your competitors then … Continue reading

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Customer experience quotes to inspire you for 2014

Welcome to 2014. It’s a new year and we are going to have some great new content on the blog this coming year. Just to start our commentary for the New Year, here are some quotes about customer service that … Continue reading

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How can you empower your team?

Your business has clear ideas about how it should present itself to the outside world. This leads to rules and guidelines about how employees should communicate with customers and others on the outside. But when those rules become so rigid … Continue reading

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Wrong time, wrong place… would you ignore Mozart?

A few years ago the master violinist Joshua Bell took his violin into a busy Washington DC metro station and started playing. The busy commuters bustled past this supreme artist hurrying to get to where they were going. Almost nobody … Continue reading

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Going back to school with TP

Across the entire TP group we employ a lot of people, around 138,000 at the last count in 46 different countries. We aim to be an employer of choice in the locations where we operate and our TP University is … Continue reading

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