Category Archives: Current Affairs

TP to be included in more UK government procurement activity

Posted on May 16, 2013 by

I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading →

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How did we promote a business before social media?

Posted on May 13, 2013 by

Social media is fast moving. What works today might not work tomorrow because trends shift so fast and new systems become available on a regular basis. Who can remember how popular Bebo used to be in Europe? Or Orkut in … Continue reading →

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Is the rock-star analyst dead?

Posted on May 10, 2013 by

Hfs Research always like to shoot straight from the hip with their opinion on the way the industry analyst business is changing so it was interesting to see their latest blog post on the death of the rock-star analyst. Everyone … Continue reading →

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How can you manage a crowd in real-time?

Posted on May 9, 2013 by

I have always been interested in the psychology of group behaviour. Why do groups of people behave differently to individuals? This is something that’s very important in our business – working to represent brands to to public by managing their … Continue reading →

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Paying for what you use: nothing more nothing less

Posted on May 8, 2013 by

One of the key trends in outsourcing that has generally been led by the public sector – rather than private – is the move towards outcome-based-agreements. But as contracts are increasingly written with payment tied to outcomes, the supplier community … Continue reading →

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Your mess for less *or* the buck stops with you

Posted on May 7, 2013 by

Outsourcing is often confused with procurement or purchasing, because many of the same drivers influence these strategic decisions. Both involve efficiency planning, cost reduction, comparing the price of various suppliers. It’s easy to see how the two disciplines get confused. … Continue reading →

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LinkedIn is 10 today!

Posted on May 6, 2013 by

LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading →

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Watching me, watching you, the online brand discussions

Posted on May 3, 2013 by

Brands today know that people are talking about them online. We know this at Teleperformance because some of the biggest companies in the world trust us to monitor the online environment. Not to snoop on anyone, it’s mainly so consumer … Continue reading →

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EOA Awards: Teleperformance wins 2013 CSR award!

Posted on April 30, 2013 by

One of the really important differences about Teleperformance compared to many other companies I have worked at is a genuine focus on corporate social responsibility (CSR). CSR is a topic that is often managed like a marketing programme – a … Continue reading →

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The omnichannel is becoming essential for all companies

Posted on April 25, 2013 by

A recent IDC blog by Leslie Hand explores some of the problems faced at retailer JCP in the US. Without going into detail on the problems this company faced or the recent departure of their CEO I was excited to … Continue reading →

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