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Category Archives: Human Resources
Is the rock-star analyst dead?
Hfs Research always like to shoot straight from the hip with their opinion on the way the industry analyst business is changing so it was interesting to see their latest blog post on the death of the rock-star analyst. Everyone … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Marketing, Social Media
Tagged amazon, analyst, brand, death, hfs research, horses for sources, kindle, lulu, outsourcing, publishing, research, rock-star
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LinkedIn is 10 today!
LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading
Posted in Current Affairs, Human Resources, Marketing, Social Media, Technology
Tagged 10, 2003, birthday, business, facebook, linkedin, myspace, social networking, ten, twitter
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Watching me, watching you, the online brand discussions
Brands today know that people are talking about them online. We know this at Teleperformance because some of the biggest companies in the world trust us to monitor the online environment. Not to snoop on anyone, it’s mainly so consumer … Continue reading
Posted in Current Affairs, Human Resources, Social Media
Tagged awreness, censor, consumer brands, debate, discussion, facebook, social media, twitter, watching
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EOA Awards: Teleperformance wins 2013 CSR award!
One of the really important differences about Teleperformance compared to many other companies I have worked at is a genuine focus on corporate social responsibility (CSR). CSR is a topic that is often managed like a marketing programme – a … Continue reading
Posted in Contact Centres, Current Affairs, Human Resources
Tagged award, business, citizen of the world, community, cotp, cotw, csr, EOA, global, NOA, outsourcing, social responsibility, teleperformance, un, UN Global Compact
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Understanding the omni-channel is critical for success
An article in Call Centre Helper recently talked about web chat as ‘a disaster’ because web chats take far longer than calls and customers don’t feel that chat agents are as knowledgeable or as well supported as the voice agents. … Continue reading
How much has India changed in 7 years? A lot..!
In the past week I’ve been visiting our facilities in Delhi and Jaipur and I have been really impressed by the way our team in India is working. I don’t mean in a typical sales pitch type way that our … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Human Resources
Tagged bpo, customer service, delhi, global, hr, india, jaipur, marketing, outsourcing
2 Comments
Should sales own the customer experience?
A recent whitepaper summarized in Forbes magazine indicated that just nine per cent of marketing professionals felt that customer experience was the most important measurement of their own Return on Investment – in other words the marketing people don’t really … Continue reading
Posted in Current Affairs, Customer Service, Human Resources
Tagged commission, customer experience, customer service, forbes, lifecycle, marketing, ownership, sales, selling
1 Comment
Career advice from LinkedIn – are jobs now global?
I realise that my last blog mentioned the online business-networking tool LinkedIn, so I wouldn’t want to keep mentioning it in every blog, but I recently saw a great article featuring Reid Hoffman, the founder of LinkedIn, giving his own … Continue reading
Posted in Careers, Current Affairs, Human Resources, Social Media
Tagged career, competition, employment, global, job, linkedin, paypal, reid hoffman, work
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Nurturing your career with LinkedIn
LinkedIn has become a critical tool within the enterprise environment today and it’s not like most other social networks where parts of our life are blurred into a mix of home and work – with LinkedIn it is almost exclusively … Continue reading
Posted in Careers, Current Affairs, Human Resources, Social Media
Tagged career, employer, forbes, hr, job, linkedin, social media, social network, twitter
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Am I a micromanager?
Who believes that they are a micromanager? The business magazines and books all tell us that it is wrong so you won’t see many people admitting to it, but with so many complaints we can be sure that the era … Continue reading
Posted in Careers, Human Resources
Tagged career, control, efficiency, forbes, freedom, hr, micromanagement, micromanager, productivity, reporting, supervision, team
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