Category Archives: Social Media

How did we promote a business before social media?

Posted on May 13, 2013 by

Social media is fast moving. What works today might not work tomorrow because trends shift so fast and new systems become available on a regular basis. Who can remember how popular Bebo used to be in Europe? Or Orkut in … Continue reading →

Posted in Current Affairs, Social Media, Marketing | Tagged , , , , , , , , , , | Leave a comment

Is the rock-star analyst dead?

Posted on May 10, 2013 by

Hfs Research always like to shoot straight from the hip with their opinion on the way the industry analyst business is changing so it was interesting to see their latest blog post on the death of the rock-star analyst. Everyone … Continue reading →

Posted in Current Affairs, Customer Service, Human Resources, Marketing, Social Media | Tagged , , , , , , , , , , , | Leave a comment

How can you manage a crowd in real-time?

Posted on May 9, 2013 by

I have always been interested in the psychology of group behaviour. Why do groups of people behave differently to individuals? This is something that’s very important in our business – working to represent brands to to public by managing their … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , | Leave a comment

LinkedIn is 10 today!

Posted on May 6, 2013 by

LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading →

Posted in Current Affairs, Human Resources, Marketing, Social Media, Technology | Tagged , , , , , , , , , | Leave a comment

Watching me, watching you, the online brand discussions

Posted on May 3, 2013 by

Brands today know that people are talking about them online. We know this at Teleperformance because some of the biggest companies in the world trust us to monitor the online environment. Not to snoop on anyone, it’s mainly so consumer … Continue reading →

Posted in Current Affairs, Human Resources, Social Media | Tagged , , , , , , , , | Leave a comment

The omnichannel is becoming essential for all companies

Posted on April 25, 2013 by

A recent IDC blog by Leslie Hand explores some of the problems faced at retailer JCP in the US. Without going into detail on the problems this company faced or the recent departure of their CEO I was excited to … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , | Leave a comment

The majority of Australian brands are now using social media

Posted on April 17, 2013 by

At TP we have been advocating the use of social media as a customer support channel for several years now. In fact, one of our major research themes for this year is the development of the omnichannel, where customers can … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , | Leave a comment

Who created the Omnichannel?

Posted on April 16, 2013 by

I have been talking a lot about how 2013 is going to be the year of the omnichannel. Just take a look back at my last few blog entries – I have probably mentioned it on almost every post this … Continue reading →

Posted in Contact Centres, Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , | 1 Comment

The omni-channel demands equal service for all customer service

Posted on April 11, 2013 by

Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , | 1 Comment

Could hacking competitions help the public understand economics?

Posted on April 10, 2013 by

Last weekend the Indian government ran a very interesting experiment – a ‘hackathon’ designed to encourage economic growth in the country. The hackathon was a 32-hour competition where young software developers, designers, and filmmakers competed to win a cash prize … Continue reading →

Posted in Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , | Leave a comment