Category Archives: Technology

LinkedIn is 10 today!

Posted on May 6, 2013 by

LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading →

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Who created the Omnichannel?

Posted on April 16, 2013 by

I have been talking a lot about how 2013 is going to be the year of the omnichannel. Just take a look back at my last few blog entries – I have probably mentioned it on almost every post this … Continue reading →

Posted in Contact Centres, Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , | 1 Comment

Could hacking competitions help the public understand economics?

Posted on April 10, 2013 by

Last weekend the Indian government ran a very interesting experiment – a ‘hackathon’ designed to encourage economic growth in the country. The hackathon was a 32-hour competition where young software developers, designers, and filmmakers competed to win a cash prize … Continue reading →

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Teleperformance in the Twitter top 100 for #custserv!

Posted on April 9, 2013 by

Call Centre is well known in the UK as one of the leading titles in the customer service industry and they have just relaunched their website to make it an even better online community for all things customer service related. … Continue reading →

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Optimising Customer Experience in the Digital Era: NHSBT

Posted on March 20, 2013 by

Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment. Ian Hamerton, … Continue reading →

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Can a bike really tweet?

Posted on March 14, 2013 by

The latest news from the South by SouthWest event in Austin, Texas, is that an advertising agency has left twenty bicycles around the city for visitors to use. But these are no ordinary bikes, they have GPS equipment built-in and … Continue reading →

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Is change moving too fast today?

Posted on February 20, 2013 by

Take a look at this quote from a very famous book: The exploitation of the world market has given a cosmopolitan character to production and consumption in every country. … All old-established national industries have been destroyed or are daily … Continue reading →

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Mobile payment systems are changing fast

Posted on February 13, 2013 by

Have you used PayPal recently? It has revolutionised the world of online payments and though auction sites like eBay used to have a murky history of people paying for items they never received, PayPal has worked hard to improve the … Continue reading →

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Changing customer service with technology

Posted on February 12, 2013 by

Technologies are changing fast and we are experiencing waves of disruption today that are faster than ever. Let me illustrate with a brief history lesson… Computing used to be highly centralised. Companies and organisations such as universities would have a … Continue reading →

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Big Data: How about every tweet ever sent on Twitter…

Posted on February 7, 2013 by

It has recently become possible to request every tweet you have ever sent on Twitter. Go and have a look at the ‘account’ page when you login to Twitter – there is a button you can click called ‘request archive’. … Continue reading →

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