Category Archives: Uncategorized

All I Want For Christmas is Full-On-Sourcing!

Its July 25th and I’m wondering when a particular member of my family will drop me her annual SMS letting me know she’s started her Christmas shopping! I have diligently refused for many years now to rush my life away … Continue reading

Posted in Uncategorized | Leave a comment

The Customer Is A Knave!

The customer is no longer king, the customer is a knave! With a multi-channel mind set, mobile tech and (brand) attention span of a goldfish, the concept of earning customer ‘loyalty’ today is arguably as old hat as ‘posting’ holiday … Continue reading

Posted in Contact Centres, Customer Service, Marketing, Outsourcing, Social Media, Uncategorized | Tagged , , , , , , | Leave a comment

Welcome Fagri Semaar, our new MD in South Africa

I am delighted to announce the appointment of Fagri Semaar as our new Managing Director for South Africa. A former call centre agent, Fagri has experienced a meteoric rise through the industry since his first job as a teleresources agent … Continue reading

Posted in Careers, Contact Centres, Human Resources, Uncategorized | Tagged , , , , , , , , , | 3 Comments