The Teleperformance EMEA team were out in force at the European Outsourcing Association awards last night in London. This is one of the biggest events in the European outsourcing calendar and they had been shortlisted for three European awards.
Earlier in the day, the UK National Outsourcing Association had held their annual symposium and the UK and I had spoken about the impact of social media on customer service today. There were some great questions from the floor about how this development of multiple channels is changing the industry today – we could have just kept the Q&A going for another hour!
It was a great day at the symposium and made even better at the EOA award ceremony in the evening because Teleperformance EMEA won two of the awards they were shortlisted for! And not just two minor awards either, we were crowned as the European Outsourcing Service Provider of the Year and also got the Award for Innovation in Pan-European Outsourcing for the work at our Customer Experience Lab in Portugal.
That’s quite an achievement – the best partner company and the most innovative too. No wonder the hashtag #TeamWorkWins was circulating amongst the Teleperformance team on Twitter last night!
I am really proud of the teams here in the UK and across Europe – the hashtag was right. It’s because of our entire team that we have won these awards and I’d like to extend thanks to every team member who helps to make Teleperformance not just the best partner to work with, but the most forward-thinking and innovative too.
Photo by Kim S licensed under Creative Commons