PRESS RELEASES

January, 28, 2013

Teleperformance acquires the full control of TLS Contact

Teleperformance announces today the acquisition of 100 % of the shares of its subsidiary « TLS Contact », a business process outsourcing (BPO) company, leader in Europe in the management of customer care contact centers under face-to-face mode, with a strong focus in serving governments and notably the visa application process area.

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February, 26, 2013

2012 Financial Results

The Board of Directors of Teleperformance, the global leader in customer experience management, met today and reviewed the consolidated financial statements for the year ended December 31, 2012. The Group also announced its financial results for the year 2012.

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May, 7, 2013

2013 First-Quarter Revenue

Teleperformance, the global leader in outsourced customer experience management, today released its quarterly revenue for the period ended March 31, 2013.

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May, 16, 2013

Teleperformance wins major award for EMEA Corporate
Social Responsibility

Teleperformance, the Global Leader in outsourced Customer Experience Management has been honored with the top award for Corporate Social Responsibility for its operations in Europe, Middle East and Africa (EMEA) at the recent EOA Awards Ceremony at the NH Grand Hotel Krasnapolsky in Amsterdam. As one of the largest and most respected industry associations in Europe, the EOA (European Outsourcing Association) shares and recognizes local, regional and worldwide impacting best practices across CRM and BPO enterprises.

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May, 31, 2013

Teleperformance Appoints Paulo César Salles Vasques as CEO

Teleperformance, the global leader in outsourced customer experience management, announced today that Group’s Board of Directors, chaired by Daniel Julien, has appointed Paulo César Salles Vasques as Chief Executive Officer at the Board meeting on May 30 2013. Mr. Vasques served as the company’s Worldwide Chief Marketing Officer prior to his appointment as CEO.

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July, 25, 2013

Teleperformance Wins 5 Gold Medals from Contact Center World

Teleperformance, the global leader in outsourced multichannel customer
experience management, has received 5 prestigious gold medal awards from Contact Center World for programs conducted in the EMEA region.

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January, 01, 2012

Teleperformance UK signs Deputy Prime Minister’s Social Mobility Business Compact

Teleperformance UK has been congratulated by Deputy Prime Minister, Nick Clegg, today as one of the leading companies in opening their doors to young people from all walks of life

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March, 20, 2012

Teleperformance UK Awarded Environment Agency ‘Floodline’ Multi-Media Contact Centre Service Contract

Teleperformance UK is delighted to announce that, following completion of a 1 year competitive tender process, it has been awarded the Environment Agency ‘Floodline’ Multi Media Contact Centre Service contract. Teleperformance UK is part of the Teleperformance Group, the global leader in customer experience management.

May, 01, 2012

Frank Hammerton Joins Teleperformance Collections in Leeds

Teleperformance Collections, the specialist debt collection division of Teleperformance UK, is delighted to announce the appointment of Frank Hammerton as Business Development Director for Teleperformance Collections.

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May, 30, 2012

Teleperformance UK announces 200 new jobs in Gateshead contact centre

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce it is recruiting 200 new staff to join its growing workforce. The vacancies include IT help desk positions and customer service roles. Teleperformance is looking for staff with a wide range of skills and experiences to work on behalf of different clients.

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June, 07, 2012

Teleperformance UK announces 75 new jobs in Ashby contact centre

Teleperformance UK, part of the global Teleperformance Group, is delighted to announce it is recruiting over 75 new staff to join its growing workforce. The vacancies include outbound sales and customer service roles for its site in Ashby-de-la-Zouch in Leicestershire. Teleperformance is looking for staff with a wide range of skills and experience to work on behalf of different clients.

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June, 29, 2012

Teleperformance UK Recruiting 400 New Jobs in Northern Ireland

Teleperformance UK, part of the global Teleperformance Group and leading UK contact centre outsourcer, is delighted to announce it is recruiting over 400 new staff to join its growing workforce in Northern Ireland. The vacancies include Customer Service and Client Executive roles for its sites in Bangor and Newry.

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October, 30, 2012

Student Loans Company in partnership with RESPONSE and Teleperformance wins National Outsourcing Award

Student Loans Company, in partnership with contact centre outsourcers RESPONSE and Teleperformance, has won a national award for shared service at the National Outsourcing Association Awards (NOAAs).

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November, 21, 2012

Teleperformance UK Announced as Finalist in UK Customer Satisfaction Awards 2013 for Quality Service Provider of the Year

Teleperformance UK, part of the global Teleperformance Group, has been announced a Finalist in the “Quality Service Provider of the Year” category of the UK Customer Satisfaction Awards 2013 run by the Institute of Customer Service.

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