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Tag Archives: amazon
Is the rock-star analyst dead?
Hfs Research always like to shoot straight from the hip with their opinion on the way the industry analyst business is changing so it was interesting to see their latest blog post on the death of the rock-star analyst. Everyone … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Marketing, Social Media
Tagged amazon, analyst, brand, death, hfs research, horses for sources, kindle, lulu, outsourcing, publishing, research, rock-star
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The mobile world is maturing fast
Smartphone sales are predicted to top the one billion mark this year – the phone has morphed from a device we use for making calls into a fully functioning computer in our pocket. And now that so many consumers are … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media, Technology
Tagged amazon, customer service, digital, email, internet, kindle, marketing, mcommerce, mobile, phone, retail, smartphone, technology, tv
4 Comments
Shoppers are not spending less, they are spending differently
Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, delivery, experience, high street, john lewis, multichannel, omnichannel, online, retail, service, shop, shoppers, shopping, store, venda
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Black Friday retail sales in the US: bricks v clicks
Last Friday was Black Friday in the USA. This is the traditional start to the Christmas shopping season, always immediately after the Thanksgiving holiday and featuring absolute pandemonium in stores across the country. The origin of Black Friday is somewhat … Continue reading
Posted in Current Affairs, Customer Service, Marketing
Tagged amazon, apple, black friday, boxing day, christmas, deal, discount, ibm, multichannel, omnichannel, retail, sales, thanksgiving, usa
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Kindle, Songkick: Online community is now setting the rules for commerce
For every 100 books sold on Amazon they also sell 114 eBooks for their Kindle reader. Amazon is not the only bookstore available and the Kindle is not the eBook reader, but this statistic is fascinating for those of us … Continue reading
Video is killing the radio star
Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged amazon, audio, bbc, cisco, consumption, content, data, download, dvd, infrastructure, internet, iplayer, lovefilm, netflix, pc, speed, tv, video, vimeo, virgin, youtube
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Customer experience is the future of retail
Do you remember the dot com boom of the nineties? Unfortunately I am old enough to remember it clearly – I’m still shocked when I see graduates entering the company who were born in the nineties so this all seems … Continue reading
Posted in Current Affairs, Customer Service
Tagged amazon, bookstore, bubble, coom, customer experience, customer service, dot com, high street, multichannel, nineties, online, recommendation, retail, review, shopping
2 Comments
What is the retail omni-channel?
I saw an interesting news story this week in the New York Times on a retailer in the US that is refusing to stock the Amazon Kindle. The reason? Because customers are coming into stores, asking questions about the Kindle, … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Technology
Tagged amazon, customer, department store, kindle, multichannel, new york times, omnichannel, premium, price comparison, retail, service, value
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Managing Multichannel Retail
There is a lot of debate around how retail is changing at present and entering a ‘multichannel era’. In the nineties I can remember the prophets of doom suggesting that there would be no more bookshops within a decade because … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, customer service, game, hmv, multichannel, omnichannel, retail, shop, store
2 Comments
What price will customers pay for good service?
Retail is changing and embracing a multichannel format that belnds the high street, online sales, and something in-between like pop-up stores that are fully branded, but little more than a collection of computers for browsing products. If you can remember … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged amazon, argos, comparison, customer service, dot com, high street, jessops, john lewis, kelkoo, lockers, multichannel, online, price, retail, tv
1 Comment
