Tag Archives: analyst

More great customer service views for 2014

We recently issued a call for opinions on customer service in 2014 and some comments are arriving on my Twitter, but I recently noticed this great audio interview online with Stephen Loynd. Stephen is the global program manager for customer … Continue reading

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Is the rock-star analyst dead?

Hfs Research always like to shoot straight from the hip with their opinion on the way the industry analyst business is changing so it was interesting to see their latest blog post on the death of the rock-star analyst. Everyone … Continue reading

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Teleperformance – the standout player of 2012

I’ve just written a blog here about our annual results and then I noticed a commentary from Peter Ryan of Ovum. Based in Canada, Peter is one of the leading global analysts in our field so it’s always interesting to … Continue reading

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Frost and Sullivan Award Highlights Teleperformance’s Superior Customer Initiatives

Innovation through people, processes, products, and technology enhance customer value Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2012 EMEA Customer Value Enhancement Award. “Teleperformance has developed innovative tools, processes, … Continue reading

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To blog or not to blog?

Writing a blog about your industry can be a very useful way to start discussions with influencers in the area that you work. By publishing your views you become an influencer yourself as people will read and share your articles … Continue reading

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A New Award for e-Performance!

I’ve spent the past few months working with several clients who are using our E-Performance suite of tools – our social media toolkit for customer service. e-Performance has three stages. The first, buzz monitoring, monitors social media opinions, impressions, and … Continue reading

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A new era for customer service

As you can see from our group blog, our new e-Performance product was launched recently in Brazil. There are various launches planned around the world, with us in the UK focusing on a workshop we have arranged in London on … Continue reading

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Is the social web the future for your business?

I have been talking to my team recently about the need for them to be engaging online, especially on Twitter. Of course, most of us in any kind of business today are busy. Having one more thing on the to-do … Continue reading

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How does chatting on Twitter make any business sense?

As airlines increasingly add Internet and phone services to their flights, the golf course is rapidly becoming the only place where the use of electronic gadgets is banned. But when I am on the golf course, the conversation often turns … Continue reading

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