Tag Archives: award

One of the best hotels in the world is in Llandudno

As customer service becomes more complex and spans so many channels it often appears that the only way any organisation can succeed is by spending a lot of money. But without the right attitude to service, even an enormous investment … Continue reading

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Teleperformance at the UK National Contact Centre Awards

I recently wrote on the blog about Hilary Stewart from Teleperformance who works for our client Vodafone. She was being considered for an award at the UK Contact Centre Awards. I’ve just recently been informed that Hilary has made it … Continue reading

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Teleperformance UK is on the NOA award shortlist!

The National Outsourcing Association Awards (NOAAs) – shortlist has just been announced and 38 different companies have made it onto the shortlist this year. Because the shortlist features so many different companies and is so representative of the industry as … Continue reading

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New Award for Best Use of Social Media in the Contact Centre

I am delighted to announce that Teleperformance UK has won first place (Gold) at the Contact Centre World Awards 2013 for “Best Use of Social Media in the Contact Centre EMEA”. The EMEA region saw over 600 entries from over … Continue reading

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An award for TP with Google in Europe

We recently won the prestigious Netherlands National Contact Center Association (NCCA), Best Partner Award for our work with Google for small and medium business customers. Awards are always great to win, but this is a particularly satisfying one to win … Continue reading

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EOA Awards: Teleperformance wins 2013 CSR award!

One of the really important differences about Teleperformance compared to many other companies I have worked at is a genuine focus on corporate social responsibility (CSR). CSR is a topic that is often managed like a marketing programme – a … Continue reading

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Frost and Sullivan Award Highlights Teleperformance’s Superior Customer Initiatives

Innovation through people, processes, products, and technology enhance customer value Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2012 EMEA Customer Value Enhancement Award. “Teleperformance has developed innovative tools, processes, … Continue reading

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We are finalists in the UK Customer Satisfaction Awards 2013!

I’m really pleased to announce that Teleperformance UK has been announced a Finalist in the “Quality Service Provider of the Year” category of the UK Customer Satisfaction Awards 2013 run by the Institute of Customer Service. The UK Customer Satisfaction Awards … Continue reading

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NOA Shared Service Centre of the Year Award goes to the Student Loans Company

I’m delighted to inform you of a new national award we won last night at a ceremony in London. The National Outsourcing Association Award (NOAA) for shared service centre of the year went to The Student Loans Company who work … Continue reading

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A New Award for e-Performance!

I’ve spent the past few months working with several clients who are using our E-Performance suite of tools – our social media toolkit for customer service. e-Performance has three stages. The first, buzz monitoring, monitors social media opinions, impressions, and … Continue reading

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