Tag Archives: business

Those persistent myths about outsourcing

Real Business featured a great article recently in which they described and debunked some of the myths about outsourcing a customer service function. You can read the full article here, but my comments on the five key points are: Language … Continue reading

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LinkedIn is 10 today!

LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading

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EOA Awards: Teleperformance wins 2013 CSR award!

One of the really important differences about Teleperformance compared to many other companies I have worked at is a genuine focus on corporate social responsibility (CSR). CSR is a topic that is often managed like a marketing programme – a … Continue reading

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Are social media gurus the real experts in social media?

I read this recent feature in PR Daily on the seven different types of social media specialist and my heart sank a little. Yes, it is focused on communication and marketing specialists, but fails to observe that there are also … Continue reading

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People gain confidence online and that can become real

During our social business event last week we encouraged delegates at the event to tweet their comments using the #tpsocmed hashtag. Many did and you can still take a look at some of those tweets here. I was interested in … Continue reading

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Social media management is not cost-free

Social media advocates often talk about how it is free to use social tools. It costs nothing for a company to sign up on LinkedIn, or to create a customer page on Facebook – suddenly it should be possible to create a … Continue reading

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Building a social business

It is clear that companies are going social. It’s no longer possible to restrict social media to the hiring process, or marketing, or customer service – the increased transparency of the social web is meaning that many corporate departments are … Continue reading

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