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Tag Archives: business
LinkedIn is 10 today!
LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading
Posted in Current Affairs, Human Resources, Marketing, Social Media, Technology
Tagged 10, 2003, birthday, business, facebook, linkedin, myspace, social networking, ten, twitter
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EOA Awards: Teleperformance wins 2013 CSR award!
One of the really important differences about Teleperformance compared to many other companies I have worked at is a genuine focus on corporate social responsibility (CSR). CSR is a topic that is often managed like a marketing programme – a … Continue reading
Posted in Contact Centres, Current Affairs, Human Resources
Tagged award, business, citizen of the world, community, cotp, cotw, csr, EOA, global, NOA, outsourcing, social responsibility, teleperformance, un, UN Global Compact
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Are social media gurus the real experts in social media?
I read this recent feature in PR Daily on the seven different types of social media specialist and my heart sank a little. Yes, it is focused on communication and marketing specialists, but fails to observe that there are also … Continue reading
Posted in Current Affairs, Customer Service, Social Media
Tagged business, community, engagement, facebook, guru, marketing, pr, PR Daily, PR Weekly, public relations, sales, social media, social networking
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Social media management is not cost-free
Social media advocates often talk about how it is free to use social tools. It costs nothing for a company to sign up on LinkedIn, or to create a customer page on Facebook – suddenly it should be possible to create a … Continue reading
Posted in Current Affairs, Customer Service, Social Media, Technology
Tagged budget, business, editor, facebook, linkedin, manager, measurement, outsourcing, planning, social media, twitter
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Building a social business
It is clear that companies are going social. It’s no longer possible to restrict social media to the hiring process, or marketing, or customer service – the increased transparency of the social web is meaning that many corporate departments are … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged bskyb, business, dell, event, facebook, london, networking, social business, social media, social network, twitter
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What happens when customers are ahead of you?
One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Technology
Tagged advance, business, customer, dvd, football, illegal, innovation, movie, music, netflix, piracy, premier league, spotify, streaming, tv, uk
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Knowing how to engage so you avoid the spam
It is clear from what I have often discussed on this blog that social media comprises many powerful tools. They can help you to promote your company, access new markets, and engage with customers and prospects in a way that … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged broadcasting, business, customer, engagement, linkedin, marketing, monty python, networking, promotion, sales, selling, social media, social network, spam
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Good service leads to business success
Business software firm Sage Group asked over 10,000 of their customers about customer service and found an interesting link between good service and success in business. Sixty percent of company owners and managers who have increased revenues in the past … Continue reading
Posted in Current Affairs, Customer Service, Social Media
Tagged business, customer service, sage, sme, social media, social networking, success, survey
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Customer service jobs more important than ever
It is National Customer Service Week, drawing attention to the importance of the industry to not only the economy, but also society in general. In an uncertain environment, where people fear for the future, there is some good news from … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Social Media
Tagged business, call center, call centre, call centre helper, cebr, customer services, economics, gdp, ics, institute of customer service, magazine, multichannel, nationa customer service week, services, statistics
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People gain confidence online and that can become real
During our social business event last week we encouraged delegates at the event to tweet their comments using the #tpsocmed hashtag. Many did and you can still take a look at some of those tweets here. I was interested in … Continue reading →