Tag Archives: cellphone

Call volumes down, social #custserv up

Many in the customer service industry have talked of a multichannel environment for service where social media and other new channels start taking the place of the traditional call to a voice-based contact centre. Many have even predicted that non-voice … Continue reading

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2013: all about video and mobile?

I saw this blog focused on social media marketing resolutions we should all make for 2013 and it intrigued me in two quite different ways. First on the way I disagree. The author suggests that anyone watching his or her … Continue reading

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Enjoy the silence – for now

There are two areas where British mobile phone customers are silenced, the London Underground ‘tube’ network and on planes. The London Underground has many tunnels that are far too deep for a signal at ground level to penetrate and though … Continue reading

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