Share this page
Search
Alistair on Twitter
- Connecting complexity in the call centre - ow.ly/lcQIA 35 minutes ago
- Did you know… all Siri requests stored for 2 years? - ow.ly/lcQIw 9 hours ago
- Improving your company page on LinkedIn - ow.ly/lcQIv 11 hours ago
- Can you make your brand a global cult? - ow.ly/lcQIs 12 hours ago
- How much does an angry customer cost? - ow.ly/lcQIq 13 hours ago
Categories
-
Recent Posts
Tags
advertising agent amazon blog blogging brand business call centre channel consumer contact centre customer customer experience customer service email engagement experience facebook google hr internet job linkedin london marketing mobile multichannel olympic omnichannel online outsourcing phone research retail sales service social media social network social networking teleperformance tv twitter uk video youtubeArchives
Blogroll
Tag Archives: cloud
IT in the cloud – how will it change life at work?
Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged cloud, corporate, docs, drive, enterprise, facebook, flickr, google, it, mail, maps, personal, picasa, storage, technology, twitter, youtube
Leave a comment
Many changes ahead…
It was exciting to see our social media event reported in the Huffington Post. Alistair is even quoted in the story. And these days, the HuffPo is the third most widely read news provider in the world – after the … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged adwords, cloud, craigslist, daily mail, dropbox, gmail, google, huffington post, huffpo, linkedin, new york times, odesk, skype, strategy, uk
Leave a comment
Cloud on the horizon
The cloud is a technical concept, usually something for the IT people to focus on and not the kind of concept that should be on a customer service blog, so why am I about to talk about it here? Sometimes … Continue reading
Posted in Customer Service, Human Resources, Technology
Tagged apps, billing, cloud, computing, customer service, flickr, google, it, linkedin, salesforce, support, technology, virtualisation, wordpress, youtube
1 Comment
Coping with a seasonal rush
One of the largest supermarket chains in the UK just announced that they are taking on 15,000 new seasonal workers to help cope with the busy Christmas and New Year season. That’s an average of more than 16 workers for every … Continue reading
Posted in Current Affairs, Customer Service, Human Resources
Tagged christmas, cloud, customer service, employment, hiring, jobs, new year, pos, retail, seasonal work, supermarket, temporary, till, uk
Leave a comment