Tag Archives: consumer

Customers are organising their own complaint forums

Last Friday The Daily Telegraph splashed a consumer story about mobile telephone users and their problems across their personal finance pages. The story focused in particular on EE, with example after example of bill errors and other bungled service. Regardless … Continue reading

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Serving Millennials – what’s different about younger consumers?

The rise of the social customer has long been a stereotype that plays into the image of the elderly customer who longs for personal service as the young customer taps away at a phone, seeking information online when a store … Continue reading

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Keep the customer satisfied

Customer management agency SMG recently surveyed 359,000 British consumers to gather information and insight into purchasing behaviour and found some startling insights related to customer service. UK shoppers spend over 40% more when they receive a positive in-store experience, with … Continue reading

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Customers are driving innovation in your products

Please welcome Simon Dillsworth to the TP UK blog. Simon is a strategic account director focused on the technology industry. — This blog has mentioned customer service channel shift several times recently. Alistair even went so far as to suggest … Continue reading

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UK consumers prefer email to social media for customer service

Financial News magazine recently published some very interesting statistics focused on the channel consumers prefer to use to interact with brands. Customer service technology consultancy Portal asked 500 UK consumers how they prefer to interact with a brand and email … Continue reading

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Consumers are the driving force

In my last blog I explored the increasing importance of the customer experience, particularly because customers are now also publishers – they can easily tell their friends how good or bad your service is at the push of a button. … Continue reading

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Buying a camera – do you question the manufacturers?

Cameras are fairly complex pieces of equipment. Of course we all have a camera built into our telephones now and they are great for snaps, but if you want to study photography or to just have more control over the … Continue reading

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Seeking ROI from your investment in social media?

Next week I’m speaking at an event we are hosting in London focused on how to get an ROI from your investment in social media – the focus of my workshop is the enhancement of customer experience. It’s a topic … Continue reading

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Debt collection silence is no longer an option

The worldwide growth of social media channels such as Twitter, Google+, Facebook, Youtube, and blogging, combined with the ready access by a large percentage of the population to these electronic media outlets via home/work computers, has opened up a whole new area of … Continue reading

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Virgin Money to shake up the British High Street

What interesting news that Virgin Money is buying up Northern Rock. Not only is Virgin saying that there will be no redundancies (at least for 3 years), they are also promising to open more branches and to expand. It is … Continue reading

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