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Tag Archives: consumer
Customers are driving innovation in your products
Please welcome Simon Dillsworth to the TP UK blog. Simon is a strategic account director focused on the technology industry. — This blog has mentioned customer service channel shift several times recently. Alistair even went so far as to suggest … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged 2013, channel shift, consumer, content, customer, customer service, drug, flickr, innovation, photo, prosumers, research, retail, video, youtube
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UK consumers prefer email to social media for customer service
Financial News magazine recently published some very interesting statistics focused on the channel consumers prefer to use to interact with brands. Customer service technology consultancy Portal asked 500 UK consumers how they prefer to interact with a brand and email … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged consumer, customer, email, experience, financial news, portal, service, shamus kelly, social media, survey, twitter
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Consumers are the driving force
In my last blog I explored the increasing importance of the customer experience, particularly because customers are now also publishers – they can easily tell their friends how good or bad your service is at the push of a button. … Continue reading
Buying a camera – do you question the manufacturers?
Cameras are fairly complex pieces of equipment. Of course we all have a camera built into our telephones now and they are great for snaps, but if you want to study photography or to just have more control over the … Continue reading
Posted in Current Affairs, Customer Service, Marketing
Tagged advice, camera, choice, complex, consumer, customer, digital, film, manual, manufacturer, service, shop, slr, store
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Seeking ROI from your investment in social media?
Next week I’m speaking at an event we are hosting in London focused on how to get an ROI from your investment in social media – the focus of my workshop is the enhancement of customer experience. It’s a topic … Continue reading
Debt collection silence is no longer an option
The worldwide growth of social media channels such as Twitter, Google+, Facebook, Youtube, and blogging, combined with the ready access by a large percentage of the population to these electronic media outlets via home/work computers, has opened up a whole new area of … Continue reading
Posted in Current Affairs, Customer Service, Social Media
Tagged blog, collection, collection agency, consumer, conversation, customer, dca, debt, engagement, facebook, google, silence, social media, social networking, teleperformance, twitter, youtube
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Virgin Money to shake up the British High Street
What interesting news that Virgin Money is buying up Northern Rock. Not only is Virgin saying that there will be no redundancies (at least for 3 years), they are also promising to open more branches and to expand. It is … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged bailout, bank, consumer, customer service, customer services, government, high street, hsbc, midland, northern rock, virgin, virgin money
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Information overload for online brands
Information overload. It’s something we all suffer from on a daily basis. A decade ago you probably didn’t have to cope with hundreds of emails a day. Now it has become normal, but there is not suddenly more time in … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Marketing
Tagged chatter, coca cola, cola, consumer, data, discussion, email, google, information, interaction, online, overload, phone, social networking, stress, twitter
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What are the differences in global contact centres?
There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading
Posted in Contact Centres, Current Affairs, Outsourcing
Tagged bpo, center, centre, consumer, contact, customer, debate, discussion, egypt, english, feedback teleperformance, india, media, philippines, press, rsa, south africa, voice
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