Tag Archives: contact

The omni-channel demands equal service for all customer service

Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading

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Customer service is changing fast – can you keep up?

It’s always nice to see my own photo in the press, but somehow it’s even better when it is the regional media – our local paper in Bristol – and they are pointing out how important Teleperformance is to the … Continue reading

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Customers really don’t want to be ignored

Which channel do you prefer to use when accessing a company customer service centre? Most of us are familiar with a call to the free phone number or an email address like customerservice@bigfriendlycompany.com, but a lot of our focus at … Continue reading

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What are the differences in global contact centres?

There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading

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