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Tag Archives: contact
The omni-channel demands equal service for all customer service
Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged contact, customer, customer service, email, letter, mail, omni-channel, social media, social networking, tweet, twitter
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Customer service is changing fast – can you keep up?
It’s always nice to see my own photo in the press, but somehow it’s even better when it is the regional media – our local paper in Bristol – and they are pointing out how important Teleperformance is to the … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged brand, bristol, bristol post, contact, contact centre, customer service, facebook, jobs, newspaper, regional media, social media, twitter, voice
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Customers really don’t want to be ignored
Which channel do you prefer to use when accessing a company customer service centre? Most of us are familiar with a call to the free phone number or an email address like customerservice@bigfriendlycompany.com, but a lot of our focus at … Continue reading
Posted in Contact Centres, Customer Service, Marketing
Tagged backchannel, call, care, channel, chat, contact, customer, customer service, email, experience, facebook, ignored, IM, radio, social media, tv, twitter
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What are the differences in global contact centres?
There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading
Posted in Contact Centres, Current Affairs, Outsourcing
Tagged bpo, center, centre, consumer, contact, customer, debate, discussion, egypt, english, feedback teleperformance, india, media, philippines, press, rsa, south africa, voice
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