Tag Archives: corporate

Those persistent myths about outsourcing

Real Business featured a great article recently in which they described and debunked some of the myths about outsourcing a customer service function. You can read the full article here, but my comments on the five key points are: Language … Continue reading

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IT in the cloud – how will it change life at work?

Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading

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Honesty (in social media) is the best policy

One of the big differences about social media compared to other communication channels is that it is very open and transparent. Take Twitter for example, many messages are exchanged openly as if they are emails between two people, yet that … Continue reading

Posted in Current Affairs, Customer Service, Human Resources, Social Media | Tagged , , , , , , , , , , , , , , | 3 Comments

Farewell Steve…

Many today are saying a farewell to Steve Jobs, the co-founder and former CEO of Apple. Jobs was a visionary inventor, creator, and designer. He championed a belief in the self that has always been unusual in the corporate world … Continue reading

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How does chatting on Twitter make any business sense?

As airlines increasingly add Internet and phone services to their flights, the golf course is rapidly becoming the only place where the use of electronic gadgets is banned. But when I am on the golf course, the conversation often turns … Continue reading

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