Tag Archives: delivery

The last mile of customer service

Forbes magazine recently published an interesting feature on what they call the ‘last mile of customer service.’ The article focuses on the delivery process and how poor this can often be. It’s an area worth exploring. Think how much your … Continue reading

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Shoppers are not spending less, they are spending differently

Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading

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Are you busy today?

A recent article in the New York Times suggested that everyone is busy today because they want to be. People perceive themselves as being more valuable if they are busy – as if we are programmed to think that there … Continue reading

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More information equals fewer calls for help

Imagine this scenario. You go online and purchase a new book, paying extra for fast courier delivery because you need it in a hurry. The retailer sends you an email to confirm that they have taken your payment and the … Continue reading

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