Tag Archives: delivery

Shoppers are not spending less, they are spending differently

Posted on December 7, 2012 by

Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading →

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Are you busy today?

Posted on July 5, 2012 by

A recent article in the New York Times suggested that everyone is busy today because they want to be. People perceive themselves as being more valuable if they are busy – as if we are programmed to think that there … Continue reading →

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More information equals fewer calls for help

Posted on September 20, 2011 by

Imagine this scenario. You go online and purchase a new book, paying extra for fast courier delivery because you need it in a hurry. The retailer sends you an email to confirm that they have taken your payment and the … Continue reading →

Posted in Contact Centres, Customer Service | Tagged , , , , , , , , , , , | 1 Comment