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Tag Archives: event
Join us for the ‘Like 2012′ conference in Bristol
The Direct Marketing Association is running an exciting new event on social media in November and Teleperformance is not only the headline sponsor for the event, but our management team are going to be contributing their own experience of social … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media, Technology
Tagged bristol, conference, customer, digital marketing, direct marketing association, DMA, event, facebook, like, like 2012, roi, social media, twitter
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Building a social business
It is clear that companies are going social. It’s no longer possible to restrict social media to the hiring process, or marketing, or customer service – the increased transparency of the social web is meaning that many corporate departments are … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged bskyb, business, dell, event, facebook, london, networking, social business, social media, social network, twitter
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Save the Date: Building a Social Business in London!
At Teleperformance we believe that social media is having a transformational effect on customer service and we are constantly exploring how the industry is changing – our recent tweetup in London is a great example of this. But we are … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged bskyb, conference, customer service, dell, ealing, event, facebook, london, mandarin oriental, price comparison, psychology, review, social, social business, social media, social networking, transformation, tweetup, twitter
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Lessons from our social media ROI event last week
Our social media event in London last week was a tremendous success. Our focus was on exploring the return on investment companies are finding and the day was packed full of information. Just look at what some of those present … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Marketing, Social Media
Tagged #tpsocmed, call centre, conference, dac beachcroft, education, event, law, legal, social media, social networking, speaker, twitter, voice
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Seeking ROI from your investment in social media?
Next week I’m speaking at an event we are hosting in London focused on how to get an ROI from your investment in social media – the focus of my workshop is the enhancement of customer experience. It’s a topic … Continue reading
How do you measure the return on investment in social media?
As a company that is known for our expertise in contact centres and the customer experience, it is no surprise that we have been heavily involved in exploring how social media is changing the way customers interact with brands. We … Continue reading
Posted in Contact Centres, Current Affairs, Social Media, Technology
Tagged conference, customer experience, customer service, event, facebook, london, marketing, retail, social media, social networking, twitter
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Edinburgh: Is social media changing customer service?
Happy New Year and welcome to 2012, a really important year for the UK in many ways. Not only is this the year of the London Olympic games, but it’s also going to be packed full of historic pageantry as … Continue reading
Posted in Contact Centres, Marketing, Social Media
Tagged 2012, alistair niederer, customer service, dickens, edinburgh, edinburgh castle, event, facebook, itdecs.com, jubilee, kobayashi-hillary, lisa sweeney, mark hillary, o2, olympic, pa consulting, paul hughes, social media, social networking, teleperformance, twitter, uk
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Is social media reinventing customer service?
This is a blog, and Teleperformance is focused on customer service, so it’s no surprise to see that I have written a few times on how social media and networking are changing the way customers expect service to be provided. … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged alistair niederer, berkeley hotel, blog, conference, customer service, debate, ecomdigital, event, facebook, generation, julia gibbs, keith robinson, kobayashi-hillary, linkedin, lisa sweeney, london, mark hillary, meeting, mobile, october, pa consulting, personell today, Q&A, shaun hewitt, social media, social networking, teleperformance, totaljobs.com, twitter, virgin media
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