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Tag Archives: frost & Sullivan
Frost and Sullivan Award Highlights Teleperformance’s Superior Customer Initiatives
Innovation through people, processes, products, and technology enhance customer value Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2012 EMEA Customer Value Enhancement Award. “Teleperformance has developed innovative tools, processes, … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Marketing
Tagged analyst, award, ERP, frost, frost & Sullivan, innovation, people, recognition, sathya subramanian, value enrichment
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A New Award for e-Performance!
I’ve spent the past few months working with several clients who are using our E-Performance suite of tools – our social media toolkit for customer service. e-Performance has three stages. The first, buzz monitoring, monitors social media opinions, impressions, and … Continue reading
Posted in Current Affairs, Marketing, Social Media, Technology
Tagged analysis, analyst, award, blog, buzz, customer service, e-performance, engagement, f&s, facebook, frost & Sullivan, innovation, monitoring, social media, social networking, twitter
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