Tag Archives: frost & Sullivan

More great customer service views for 2014

We recently issued a call for opinions on customer service in 2014 and some comments are arriving on my Twitter, but I recently noticed this great audio interview online with Stephen Loynd. Stephen is the global program manager for customer … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Retail, Social Media | Tagged , , , , , , , , , , , , | Leave a comment

Frost and Sullivan Award Highlights Teleperformance’s Superior Customer Initiatives

Innovation through people, processes, products, and technology enhance customer value Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2012 EMEA Customer Value Enhancement Award. “Teleperformance has developed innovative tools, processes, … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Marketing | Tagged , , , , , , , , , | Leave a comment

A New Award for e-Performance!

I’ve spent the past few months working with several clients who are using our E-Performance suite of tools – our social media toolkit for customer service. e-Performance has three stages. The first, buzz monitoring, monitors social media opinions, impressions, and … Continue reading

Posted in Current Affairs, Marketing, Social Media, Technology | Tagged , , , , , , , , , , , , , , , | Leave a comment