Tag Archives: high street

What is the future for mobile phone retail in the UK?

UK phone retailer Phones 4 U has called in the administrator putting 5,596 jobs at risk today. It’s a tragedy for all those who work in the stores and for the British High Street in general as all 550 stores … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Telecoms | Tagged , , , , , , , , , , , , , , , | Leave a comment

Vodafone expands their High St footprint

Vodafone recently announced plans to invest £100m in opening 150 new stores around the UK over the next year. This will develop their high-street footprint to over 500 stores, but why would a brand like Vodafone be investing in the … Continue reading

Posted in Current Affairs, Customer Service, Retail, Telecoms | Tagged , , , , , , , | Leave a comment

Getting #Custserv with Twitter right or ‘Respect for the Bad Man’

Retailers are getting used to multichannel service today. Many of them are answering customer questions online using the same channels to respond to the original questions – for instance publishing answers and information on Facebook when questions originate from that … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Retail, Social Media | Tagged , , , , , , , , , , , , , , | Leave a comment

How can retailers fight the ‘showrooming’ trend?

Retailers spend a lot of money to keep their stores on the High Street, but many are now exploring new ways to retain their relevance in an era of online shopping. The current scourge of the High Street retailer is … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Retail, Social Media, Technology | Tagged , , , , , , , , , , , , , , | 1 Comment

The retailers strike back

We have often talked of the omnichannel on this blog, the merging of online sales and features – such as price comparison – with the experience of a real retail shop. I believe that there is the possibility for online … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , , , , | Leave a comment

Keep the customer satisfied

Customer management agency SMG recently surveyed 359,000 British consumers to gather information and insight into purchasing behaviour and found some startling insights related to customer service. UK shoppers spend over 40% more when they receive a positive in-store experience, with … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , , , , | Leave a comment

Where is the omnichannel today?

I have talked often about the omnichannel on this blog. In fact, at the beginning of the year I was talking about how it will be one of the defining trends of 2013. I still believe that this is true, … Continue reading

Posted in Current Affairs, Customer Service, Technology | Tagged , , , , , , , , , , | Leave a comment