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Tag Archives: high street
Shoppers are not spending less, they are spending differently
Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, delivery, experience, high street, john lewis, multichannel, omnichannel, online, retail, service, shop, shoppers, shopping, store, venda
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Is Retail Broken?
A new Teleperformance blogger Peter Champion joins the online debate… Peter is Sales Director at TP and you can reach him here… The Oxford Institute of Retail Management at Said Business School recently announced the launch of an 18-month study into the … Continue reading
Customer experience is the future of retail
Do you remember the dot com boom of the nineties? Unfortunately I am old enough to remember it clearly – I’m still shocked when I see graduates entering the company who were born in the nineties so this all seems … Continue reading
Posted in Current Affairs, Customer Service
Tagged amazon, bookstore, bubble, coom, customer experience, customer service, dot com, high street, multichannel, nineties, online, recommendation, retail, review, shopping
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Best and Worst Service on the High Street
This week, the Consumer’s Association published their latest survey on customer satisfaction in the British High Street. Over 11,000 people were surveyed and asked specifically about their experience in shops in the previous six months. The results are not pretty … Continue reading
Posted in Current Affairs, Customer Service, Human Resources
Tagged brand, budget, consumers association, customer satisfaction, customer service, high street, knowledge, quality, retail, shop, shopping, store, survey, which
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What price will customers pay for good service?
Retail is changing and embracing a multichannel format that belnds the high street, online sales, and something in-between like pop-up stores that are fully branded, but little more than a collection of computers for browsing products. If you can remember … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged amazon, argos, comparison, customer service, dot com, high street, jessops, john lewis, kelkoo, lockers, multichannel, online, price, retail, tv
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Virgin Money to shake up the British High Street
What interesting news that Virgin Money is buying up Northern Rock. Not only is Virgin saying that there will be no redundancies (at least for 3 years), they are also promising to open more branches and to expand. It is … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged bailout, bank, consumer, customer service, customer services, government, high street, hsbc, midland, northern rock, virgin, virgin money
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Banking crisis will create a new High Street
As the banking crisis loomed in 2007, lines formed outside branches of the Northern Rock bank. This run on the bank exacerbated the perilous state of the Rock’s cash flow crisis. Ultimately, the British government stepped in to prevent a … Continue reading
Posted in Contact Centres, Customer Service, Marketing, Technology
Tagged 2008, banking, branch network, credit crunch, crisis, customer service, david cameron, gordon brown, hbos, high street, lloyds tsb, northern rock, rbos, recession, retail, sainsburys, tesco, virgin
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