Tag Archives: innovation

Hfs: The latest for outsourcing in 2013

Posted on April 18, 2013 by

Hfs Research is a great place to look for pragmatic analysis of the global sourcing market and their latest annual ‘state of the outsourcing industry’ survey for 2013 has just been published. The key findings of the new research include: … Continue reading →

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Customers are driving innovation in your products

Posted on January 24, 2013 by

Please welcome Simon Dillsworth to the TP UK blog. Simon is a strategic account director focused on the technology industry. — This blog has mentioned customer service channel shift several times recently. Alistair even went so far as to suggest … Continue reading →

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Frost and Sullivan Award Highlights Teleperformance’s Superior Customer Initiatives

Posted on December 17, 2012 by

Innovation through people, processes, products, and technology enhance customer value Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2012 EMEA Customer Value Enhancement Award. “Teleperformance has developed innovative tools, processes, … Continue reading →

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What happens when customers are ahead of you?

Posted on August 17, 2012 by

One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading →

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A New Award for e-Performance!

Posted on June 6, 2012 by

I’ve spent the past few months working with several clients who are using our E-Performance suite of tools – our social media toolkit for customer service. e-Performance has three stages. The first, buzz monitoring, monitors social media opinions, impressions, and … Continue reading →

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