Tag Archives: innovation

Teleperformance wins two major European awards! #TeamWorkWins

The Teleperformance EMEA team were out in force at the European Outsourcing Association awards last night in London. This is one of the biggest events in the European outsourcing calendar and they had been shortlisted for three European awards. Earlier … Continue reading

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Innovations in customer service

Call centre magazine listed a series of innovations that they say are redefining customer service. You can read about the first five here with another five to follow soon. What I liked about this list though was that it did … Continue reading

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Will we see more innovation in financial products?

The UK financial markets regulator, the Financial Conduct Authority (FCA), recently announced that they would like to see an ‘innovation heaven’ in financial products. This chimes with much of the discussion at the round-table on financial services that Teleperformance hosted … Continue reading

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UK government gets ready for the Internet of Things

The British government does not receive a lot of praise for forward-looking plans related to the Internet. The Prime Minister is more often in the technology press for his gaffes using Twitter, but a recent announcement should have received more … Continue reading

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And so 2014 is almost with us…

I recently asked you – the blog readers – for your ideas on trends we might see in the industry in 2014. I have seen a few great ideas on Twitter and I’m grateful to everyone who has been sharing … Continue reading

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It makes sense to invest in improving service for your existing customers

This infographic on customer experience by the marketing firm Shankman Honig features some eye-opening statistics. For instance: In 2012, 20% of customers left a regular service provider due to poor service 55% of consumers backed out of an intended purchase … Continue reading

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The tech forces that are changing the world

Anyone who has attended business school will know about ‘creative destruction’. This is the force of change originally documented by Austrian economist Joseph Schumpeter when he described how the old would always be replaced by the new, but it will … Continue reading

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Wrong time, wrong place… would you ignore Mozart?

A few years ago the master violinist Joshua Bell took his violin into a busy Washington DC metro station and started playing. The busy commuters bustled past this supreme artist hurrying to get to where they were going. Almost nobody … Continue reading

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The consumer is your new head of marketing

Have you ever read a book on an Amazon Kindle? When you reach the end it asks if you want to tell all your friends about the book on your social networks? It’s not a feature that is there just … Continue reading

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Innovating Differently

Innovation is one of those topics that every company claims to be exploring and yet nobody can define – or decide how much it is actually worth. I personally believe that innovation is about looking at things differently. Invention is … Continue reading

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