Tag Archives: internet

Developing Rural Broadband Increases Customer Loyalty

In a recent blog I explored some of the potential routes to improving broadband speed across the country, but it seems that I forgot to mention the sea. BT has just completed a 250km subsea cable project that connects several … Continue reading

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Telco M&A Speculation Heats Up in the UK

I recently wrote about market speculation that BT may be about to buy mobile network o2. The speculation has increased and there is a BT board meeting today with acquisitions on the agenda – Bloomberg reports that o2 is at … Continue reading

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How can telcos pay for rural broadband?

I read an Interesting article recently that describes some views from the new EU Internet chief, Günther Oettinger. He says that if telcos provide broadband to rural areas then they should be able to tie the customers in to long-term … Continue reading

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Speed + content = happy and loyal customers

Two recent news stories perfectly capture the road ahead for telcos and broadband providers in 2015. First is the news that Vodafone 4G customers can access NOW TV live and direct from from their handset – allowing access to content … Continue reading

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Is the future of faster broadband up above and down below?

I read recently that Vodafone are launching the first ‘aggregated’ LTE (long-term evolution) network, which will further boost their network coverage and 4G capabilities. As I have written before, this is about the network provider finding cost-efficient ways to improve … Continue reading

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Contact centre of the future – part two

The way that customers interact with brands is changing fast. In fact, it could be argued that the entire relationship betweens brands and customers has been revolution in the past six or seven years for a couple of important reasons. … Continue reading

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When will quad-play take off in the UK?

Telecoms Tech News magazine published an interesting article recently on whether quad-play could take off in the UK. Quad-play describes the bundling of various services that telcos typically offer – allowing customers to buy their TV, Internet, home phone, and … Continue reading

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