Tag Archives: internet

How can telcos pay for rural broadband?

I read an Interesting article recently that describes some views from the new EU Internet chief, Günther Oettinger. He says that if telcos provide broadband to rural areas then they should be able to tie the customers in to long-term … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , | Leave a comment

Speed + content = happy and loyal customers

Two recent news stories perfectly capture the road ahead for telcos and broadband providers in 2015. First is the news that Vodafone 4G customers can access NOW TV live and direct from from their handset – allowing access to content … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Telecoms | Tagged , , , , , , , , , | Leave a comment

Is the future of faster broadband up above and down below?

I read recently that Vodafone are launching the first ‘aggregated’ LTE (long-term evolution) network, which will further boost their network coverage and 4G capabilities. As I have written before, this is about the network provider finding cost-efficient ways to improve … Continue reading

Posted in Current Affairs, Technology, Telecoms | Tagged , , , , , , | Leave a comment

Contact centre of the future – part two

The way that customers interact with brands is changing fast. In fact, it could be argued that the entire relationship betweens brands and customers has been revolution in the past six or seven years for a couple of important reasons. … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media, Strategy, Telecoms | Tagged , , , , , , , , , | Leave a comment

When will quad-play take off in the UK?

Telecoms Tech News magazine published an interesting article recently on whether quad-play could take off in the UK. Quad-play describes the bundling of various services that telcos typically offer – allowing customers to buy their TV, Internet, home phone, and … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Telecoms | Tagged , , , , , , , , , , , , , , , | Leave a comment

More mobile industry collaboration is good news for the operators – and their customers

BT has just announced plans to bundle a 4G mobile service into a complete package for Small to Medium-size Enterprises (SME) that also includes free wi-fi across the country. This is hard evidence that SME working patterns are changing. More … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

Vodafone and ESB join forces in Ireland

How often do you read about two companies from entirely separate industries getting together and leveraging their combined expertise to create an improved product or service that would not be possible – or might be too expensive – to achieve … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Telecoms, Utilities | Tagged , , , , , , , , , , | Leave a comment