Tag Archives: internet

Vodafone and ESB join forces in Ireland

How often do you read about two companies from entirely separate industries getting together and leveraging their combined expertise to create an improved product or service that would not be possible – or might be too expensive – to achieve … Continue reading

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ISP customer service levels rebound upwards

Contrary to popular belief, customer satisfaction levels for UK Internet Service Providers (ISPs) is on the rise after interviews showed that the level of customer happiness when it comes to the country’s four largest ISPs has risen by three per … Continue reading

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Are we witnessing the demise of the Telco?

The FT recently reported that AT&T is circling around DirecTV, the largest satellite-TV provider in the USA. It’s a potentially enormous deal of around $50bn that analysts predict might shake up the pay-TV market in the States, but why would … Continue reading

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Data privacy concerns need to be weighed up responsibly

Over the past few years, drones have been in the news for various reasons. Of course, there has been an increase in the use of military drones that can attack targets remotely, but there is also the far safer Amazon … Continue reading

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When will the set-top box be replaced by an app?

Total Telecom published an article recently that featured several commentators arguing that the set-top box (STB) is here to stay. It is argued that the operators can create much stickier customers if the customer is forced to use a piece … Continue reading

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UK government gets ready for the Internet of Things

The British government does not receive a lot of praise for forward-looking plans related to the Internet. The Prime Minister is more often in the technology press for his gaffes using Twitter, but a recent announcement should have received more … Continue reading

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Shopping online is the new normal for retail

As we now head into February, Christmas is far enough behind for analysts to start crunching the data and describing what happened in the final quarter of 2013 – and in particular those final weeks where every retailer was hoping … Continue reading

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How can retailers fight the ‘showrooming’ trend?

Retailers spend a lot of money to keep their stores on the High Street, but many are now exploring new ways to retain their relevance in an era of online shopping. The current scourge of the High Street retailer is … Continue reading

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When every gadget is online how will customer service change?

Have you read about the Internet of Things? Sometimes it is also called the Internet of Everything. It’s the theory that everything we know will soon be connected to the Internet. It’s not really so much of a theory these … Continue reading

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Giving customers more knowledge and more power

The old aphorism that knowledge is power has never been truer for brands – particularly retailers. Customers today are active consumers. They research products online before ever entering the store and even in a store they are likely to be … Continue reading

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