Tag Archives: jobs

EE to boost customer service

EE have just opened their second new contact centre of the past few weeks. This one is in Derby and will create 300 new jobs in the local area. EE is also making news because of their apprenticeship programme, which … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Telecoms | Tagged , , , , , , | Leave a comment

Customer service is changing fast – can you keep up?

It’s always nice to see my own photo in the press, but somehow it’s even better when it is the regional media – our local paper in Bristol – and they are pointing out how important Teleperformance is to the … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , | Leave a comment

How do you plan your social media strategy?

What is the point of a company using social media today? There are now so many ways for customers to interact, is social media just becoming another customer service channel or can it still be the preserve of the marketing … Continue reading

Posted in Human Resources, Marketing, Social Media, Technology | Tagged , , , , , , , , , , , , | Leave a comment

Coping with a seasonal rush

One of the largest supermarket chains in the UK just announced that they are taking on 15,000 new seasonal workers to help cope with the busy Christmas and New Year season. That’s an average of more than 16 workers for every … Continue reading

Posted in Current Affairs, Customer Service, Human Resources | Tagged , , , , , , , , , , , , , | Leave a comment