Tag Archives: john lewis

Shoppers are not spending less, they are spending differently

Posted on December 7, 2012 by

Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading →

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Defining great online customer service

Posted on September 4, 2012 by

The latest customer service index from Brandwatch was published recently and it includes some interesting observations on what really defines great customer service – especially for online retailers. John Lewis was the runaway winner for the second year running, with … Continue reading →

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What price will customers pay for good service?

Posted on February 6, 2012 by

Retail is changing and embracing a multichannel format that belnds the high street, online sales, and something in-between like pop-up stores that are fully branded, but little more than a collection of computers for browsing products. If you can remember … Continue reading →

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The dark side of retail

Posted on November 3, 2011 by

British electrical retailer Dixons has announced a huge investment in new adverts featuring the Darth Vader from Star Wars. The ads are aimed at drumming up business for the busy Christmas period and in particular fighting off competition from others … Continue reading →

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