Tag Archives: mail

The last mile of customer service

Forbes magazine recently published an interesting feature on what they call the ‘last mile of customer service.’ The article focuses on the delivery process and how poor this can often be. It’s an area worth exploring. Think how much your … Continue reading

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The omni-channel demands equal service for all customer service

Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading

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IT in the cloud – how will it change life at work?

Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading

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