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Tag Archives: mail
The omni-channel demands equal service for all customer service
Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged contact, customer, customer service, email, letter, mail, omni-channel, social media, social networking, tweet, twitter
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IT in the cloud – how will it change life at work?
Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged cloud, corporate, docs, drive, enterprise, facebook, flickr, google, it, mail, maps, personal, picasa, storage, technology, twitter, youtube
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