Tag Archives: mobile

Optimising Customer Experience in the Digital Era: CIAgenda

Posted on March 22, 2013 by

Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment.  Phil Winters … Continue reading →

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Mobile payment systems are changing fast

Posted on February 13, 2013 by

Have you used PayPal recently? It has revolutionised the world of online payments and though auction sites like eBay used to have a murky history of people paying for items they never received, PayPal has worked hard to improve the … Continue reading →

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Changing customer service with technology

Posted on February 12, 2013 by

Technologies are changing fast and we are experiencing waves of disruption today that are faster than ever. Let me illustrate with a brief history lesson… Computing used to be highly centralised. Companies and organisations such as universities would have a … Continue reading →

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The mobile world is maturing fast

Posted on January 7, 2013 by

Smartphone sales are predicted to top the one billion mark this year – the phone has morphed from a device we use for making calls into a fully functioning computer in our pocket. And now that so many consumers are … Continue reading →

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2013: all about video and mobile?

Posted on December 4, 2012 by

I saw this blog focused on social media marketing resolutions we should all make for 2013 and it intrigued me in two quite different ways. First on the way I disagree. The author suggests that anyone watching his or her … Continue reading →

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Mobile will reshape the future

Posted on October 4, 2012 by

I read a great article in Media Magazine this week that explored how far the world of the customer is moving to their phone. The article features a photo of a street in New York. Overlaid on the photo are … Continue reading →

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Making a better connection with mobile customers

Posted on September 19, 2012 by

Mobile customers have been growing at such as rate that many organisations believe that mobile access will be their primary interface with the customer soon. This is going to change how companies interact with their customers enormously. Take a look … Continue reading →

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Customers changing medium with the same expectations

Posted on February 16, 2012 by

The Canadian academic and communication theorist Marshall McLuhan once said, “The medium is the message.” His work predated the Internet, but he famously predicted many of the ideas around consumers eventually being part of a global village that we now … Continue reading →

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What about the digital divide for customers?

Posted on September 22, 2011 by

Julia’s blog about our event on October 20th – is social media reinventing customer care – got me thinking about the idea once again. I’m something of a latecomer to the entire world of online networking, but have become quite … Continue reading →

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Is social media reinventing customer service?

Posted on September 19, 2011 by

This is a blog, and Teleperformance is focused on customer service, so it’s no surprise to see that I have written a few times on how social media and networking are changing the way customers expect service to be provided. … Continue reading →

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