Tag Archives: network

What is the future for mobile phone retail in the UK?

UK phone retailer Phones 4 U has called in the administrator putting 5,596 jobs at risk today. It’s a tragedy for all those who work in the stores and for the British High Street in general as all 550 stores … Continue reading

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Free content – the answer for mobile operators?

My last blog talked about how mobile companies will start working together more often to share the cost of providing a basic network so they can then differentiate themselves on their service offering – which may well include the type … Continue reading

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More mobile industry collaboration is good news for the operators – and their customers

BT has just announced plans to bundle a 4G mobile service into a complete package for Small to Medium-size Enterprises (SME) that also includes free wi-fi across the country. This is hard evidence that SME working patterns are changing. More … Continue reading

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Are we witnessing the demise of the Telco?

The FT recently reported that AT&T is circling around DirecTV, the largest satellite-TV provider in the USA. It’s a potentially enormous deal of around $50bn that analysts predict might shake up the pay-TV market in the States, but why would … Continue reading

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What if mobile networks all moved to the cloud?

I read a very interesting story in the FT recently about the telco AT&T and their plans to reduce capital costs by buying cheaper network hardware from smaller suppliers. The plan is for a complete overhaul of their mobile network, … Continue reading

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Should you be exploring Whatsapp for #custserv?

So now your multichannel customer service strategy allows customers to tweet, to post messages on Facebook, as well as calling or emailing. What could possibly be next? How about supporting Whatsapp? Before you reply that this is just a text … Continue reading

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Could social gaming destroy your network?

There are still a lot of companies banning access to social networks in the office. Despite claims by supporters that social networks lead to increased efficiency through information sharing, many companies still place crude blocks on the most popular sites … Continue reading

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