Tag Archives: newspaper

Customer service is changing fast – can you keep up?

Posted on December 5, 2012 by

It’s always nice to see my own photo in the press, but somehow it’s even better when it is the regional media – our local paper in Bristol – and they are pointing out how important Teleperformance is to the … Continue reading →

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To blog or not to blog?

Posted on November 19, 2012 by

Writing a blog about your industry can be a very useful way to start discussions with influencers in the area that you work. By publishing your views you become an influencer yourself as people will read and share your articles … Continue reading →

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Blogging as a path to branding excellence

Posted on October 30, 2012 by

My focus on social media is how companies can integrate the channel into their customer service offering and I am often asked how blogging fits into that area. Blogs don’t generate as much debate as they used to, because all … Continue reading →

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