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Tag Archives: online
How much privacy do customers expect?
Finding a customer has never been easy. It’s even more complicated to predict who will buy, when, and at what price, but there are now more opportunities than ever to understand your customers. Let’s say there is a long weekend … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Technology
Tagged acquisition, call, customer, data, easy, facebook, information, loyalty, online, personal, privacy, social network
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Shoppers are not spending less, they are spending differently
Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, delivery, experience, high street, john lewis, multichannel, omnichannel, online, retail, service, shop, shoppers, shopping, store, venda
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Making a better connection with mobile customers
Mobile customers have been growing at such as rate that many organisations believe that mobile access will be their primary interface with the customer soon. This is going to change how companies interact with their customers enormously. Take a look … Continue reading
Posted in Customer Service, Marketing, Social Media, Technology
Tagged brazil, cell, customer, experience, IDC, iphone, mobile, online, phone, service, smart, social media, social networking, telephone, usa, web
2 Comments
Can Klout now claim new credibility for influence measurement?
Have you ever sat and wondered what your influence is on social networks? Perhaps not, but there are a growing number of tools available that claim to be able to do exactly this. Klout was one of the first and … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged activity, airline, credibility, facebook, influence, klout, lounge, online, social, social media, social networking, twitter
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Is Retail Broken?
A new Teleperformance blogger Peter Champion joins the online debate… Peter is Sales Director at TP and you can reach him here… The Oxford Institute of Retail Management at Said Business School recently announced the launch of an 18-month study into the … Continue reading
Customer experience is the future of retail
Do you remember the dot com boom of the nineties? Unfortunately I am old enough to remember it clearly – I’m still shocked when I see graduates entering the company who were born in the nineties so this all seems … Continue reading
Posted in Current Affairs, Customer Service
Tagged amazon, bookstore, bubble, coom, customer experience, customer service, dot com, high street, multichannel, nineties, online, recommendation, retail, review, shopping
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What price will customers pay for good service?
Retail is changing and embracing a multichannel format that belnds the high street, online sales, and something in-between like pop-up stores that are fully branded, but little more than a collection of computers for browsing products. If you can remember … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged amazon, argos, comparison, customer service, dot com, high street, jessops, john lewis, kelkoo, lockers, multichannel, online, price, retail, tv
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Final Service… can live streaming help customer service?
I was interested to see that a crematorium in Stafford has started offering online funerals. The funeral takes place as normal, but they have a live streaming service so people who cannot attend can watch live on the Internet. It … Continue reading
Posted in Current Affairs, Customer Service
Tagged broadcast, customer service, funeral, kennel, live, online, streaming, tv, ustream, video
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Information overload for online brands
Information overload. It’s something we all suffer from on a daily basis. A decade ago you probably didn’t have to cope with hundreds of emails a day. Now it has become normal, but there is not suddenly more time in … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Marketing
Tagged chatter, coca cola, cola, consumer, data, discussion, email, google, information, interaction, online, overload, phone, social networking, stress, twitter
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Ecommerce – it’s tough at the top
It’s a tough job being an eCommerce Head these days. More and more shoppers are choosing the online channel because of convenience, advancement of online offerings by retailers – and cost, getting to the high street and parking is expensive! … Continue reading
Posted in Customer Service, Marketing, Social Media
Tagged assistant, brand loyalty, checkout, ecommerce, kpi, online, online store, retail, roi, sales, sales channels, seo, shopping cart, website
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