Tag Archives: phone

Could British retailers learn from the phone networks?

I blogged recently about the collapse of Phones 4U and how the model of selling mobile phone contracts is changing. The biggest change is the decline of the third-party expert, able to advise on contracts from all the major networks, … Continue reading

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How many different phone chargers do we need?

The other day I was talking to a friend about just how many different chargers I need to carry around for different devices. I have phones and tablets and for many of these devices I have a personal one and … Continue reading

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When will quad-play take off in the UK?

Telecoms Tech News magazine published an interesting article recently on whether quad-play could take off in the UK. Quad-play describes the bundling of various services that telcos typically offer – allowing customers to buy their TV, Internet, home phone, and … Continue reading

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More mobile industry collaboration is good news for the operators – and their customers

BT has just announced plans to bundle a 4G mobile service into a complete package for Small to Medium-size Enterprises (SME) that also includes free wi-fi across the country. This is hard evidence that SME working patterns are changing. More … Continue reading

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Are you answering #custserv texts on Whatsapp?

The business magazine Forbes recently published research undertaken by the Pew Centre in the USA that indicates American retailers are seeing a shift towards SMS text messaging by customers seeking support. This strikes me as odd. One look at the … Continue reading

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Customer service trends in 2014

It’s that time of the year again where everyone is thinking about what will happen in 2014. What are the important trends going to be and what do executives involved in customer service need to be thinking about? At the … Continue reading

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The real reasons to explore outsourcing

While I was flicking through the pages of a call centre magazine recently I came across an article titled ‘the top nine reasons to outsource to the Philippines.’ The article lists a whole range of reasons you should be outsourcing … Continue reading

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