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Tag Archives: service
The majority of Australian brands are now using social media
At TP we have been advocating the use of social media as a customer support channel for several years now. In fact, one of our major research themes for this year is the development of the omnichannel, where customers can … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged australia, computerworld, customer service, facebook, omnichannel, service, social media, support, twitter
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Answering the toughest question from customers
Many people hate speaking in public. There are bookstores filled with guidebooks helping wedding guests learn how to make the perfect speech. In our life at work, making a PowerPoint presentation to colleagues is more likely to be the source … Continue reading
Posted in Careers, Customer Service
Tagged confidence, customer, experience, knowledge, powerpoint, public speaking, question, service, speech
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Shoppers are not spending less, they are spending differently
Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, delivery, experience, high street, john lewis, multichannel, omnichannel, online, retail, service, shop, shoppers, shopping, store, venda
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UK consumers prefer email to social media for customer service
Financial News magazine recently published some very interesting statistics focused on the channel consumers prefer to use to interact with brands. Customer service technology consultancy Portal asked 500 UK consumers how they prefer to interact with a brand and email … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged consumer, customer, email, experience, financial news, portal, service, shamus kelly, social media, survey, twitter
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How do you define great customer service?
What is great customer service in a multichannel environment? It should certainly involve social media, but there are some more fundamental rules than just answering customer comments on Twitter. The Guardian recently explored the five key attributes of great service … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media
Tagged agent, brand, call centre, channel, customer, customer service, development, engagement, experience, facebook, flexibility, guardian, investment, multichannel, omnichannel, people, retail, service, social media, social network, support, team, tools, training, twitter
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We are finalists in the UK Customer Satisfaction Awards 2013!
I’m really pleased to announce that Teleperformance UK has been announced a Finalist in the “Quality Service Provider of the Year” category of the UK Customer Satisfaction Awards 2013 run by the Institute of Customer Service. The UK Customer Satisfaction Awards … Continue reading
Making a better connection with mobile customers
Mobile customers have been growing at such as rate that many organisations believe that mobile access will be their primary interface with the customer soon. This is going to change how companies interact with their customers enormously. Take a look … Continue reading
Posted in Customer Service, Marketing, Social Media, Technology
Tagged brazil, cell, customer, experience, IDC, iphone, mobile, online, phone, service, smart, social media, social networking, telephone, usa, web
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Yet More Evidence to Prove that Service is King
It’s not all about price - one bad experience is enough to drive customer defection! New research from ISPreview.co.uk has shown that 63.6 per cent of customers would never return to a broadband provider they had experienced problems with. That’s … Continue reading
