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Tag Archives: shopping
Are you being served? Retailers building communities online…
What kind of a relationship did you have with your favourite retailers a few years ago? Maybe you were a regular shopper. The staff knew you and could already suggest ideas based on what you had bought before, but would … Continue reading
Shoppers are not spending less, they are spending differently
Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, delivery, experience, high street, john lewis, multichannel, omnichannel, online, retail, service, shop, shoppers, shopping, store, venda
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Retail returns prove costly
Every retailer would like to find the silver bullet that improves customer service. Loyalty schemes, discounts, improved wait times at the checkout lines are all experimented with and important, but what is the single change that almost every retailer could … Continue reading
Customer experience is the future of retail
Do you remember the dot com boom of the nineties? Unfortunately I am old enough to remember it clearly – I’m still shocked when I see graduates entering the company who were born in the nineties so this all seems … Continue reading
Posted in Current Affairs, Customer Service
Tagged amazon, bookstore, bubble, coom, customer experience, customer service, dot com, high street, multichannel, nineties, online, recommendation, retail, review, shopping
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Best and Worst Service on the High Street
This week, the Consumer’s Association published their latest survey on customer satisfaction in the British High Street. Over 11,000 people were surveyed and asked specifically about their experience in shops in the previous six months. The results are not pretty … Continue reading
Posted in Current Affairs, Customer Service, Human Resources
Tagged brand, budget, consumers association, customer satisfaction, customer service, high street, knowledge, quality, retail, shop, shopping, store, survey, which
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