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Tag Archives: social network
Nurturing your career with LinkedIn
LinkedIn has become a critical tool within the enterprise environment today and it’s not like most other social networks where parts of our life are blurred into a mix of home and work – with LinkedIn it is almost exclusively … Continue reading
Posted in Careers, Current Affairs, Human Resources, Social Media
Tagged career, employer, forbes, hr, job, linkedin, social media, social network, twitter
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Smartphone units to go past a billion in 2013
Welcome to 2013. There is an enormous amount of change ahead of us this year in the world of customer service and I’m particularly interested in the innovation we can expect to see. Social media has been a strong focus … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged customer service, deloitte, internet, smartphone, social media, social network, telephone
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How much privacy do customers expect?
Finding a customer has never been easy. It’s even more complicated to predict who will buy, when, and at what price, but there are now more opportunities than ever to understand your customers. Let’s say there is a long weekend … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Technology
Tagged acquisition, call, customer, data, easy, facebook, information, loyalty, online, personal, privacy, social network
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How do you define great customer service?
What is great customer service in a multichannel environment? It should certainly involve social media, but there are some more fundamental rules than just answering customer comments on Twitter. The Guardian recently explored the five key attributes of great service … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media
Tagged agent, brand, call centre, channel, customer, customer service, development, engagement, experience, facebook, flexibility, guardian, investment, multichannel, omnichannel, people, retail, service, social media, social network, support, team, tools, training, twitter
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Beliebers help the Red Cross during Sandy relief effort
In the midst of the Hurricane Sandy crisis, the New Jersey Governor tweeted Justin Bieber asking if he could help to pass on information about the relief work being undertaken by the Red Cross. Bieber retweeted the information from the … Continue reading
Posted in Current Affairs, Social Media
Tagged chris chritstie, christopher christie, engagement, fans, governor, hurricane, justin bieber, media, new jersey, new media, nj, radio, reach, red cross, relief, sandy, social media, social network, traditional media, tv, twitter
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The Twitter dilemma: who owns all that content?
Given the importance that social media in general is taking on at present, it is very interesting to see that some fundamental questions – such as who own all this online content – are yet to be resolved. Look at … Continue reading
Posted in Current Affairs, Marketing, Social Media, Technology
Tagged content, court, law, occupy, ownership, phone, social media, social network, telco, twitter
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Building a social business
It is clear that companies are going social. It’s no longer possible to restrict social media to the hiring process, or marketing, or customer service – the increased transparency of the social web is meaning that many corporate departments are … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged bskyb, business, dell, event, facebook, london, networking, social business, social media, social network, twitter
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Defining great online customer service
The latest customer service index from Brandwatch was published recently and it includes some interesting observations on what really defines great customer service – especially for online retailers. John Lewis was the runaway winner for the second year running, with … Continue reading
Posted in Current Affairs, Customer Service, Social Media
Tagged b&q, brandwatch, customer, customer experience, customer service, engagement, john lewis, multichannel, omnichannel, research, retail, social media, social network, survey, twitter, waitrose
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How do you engage with potential customers online?
How you engage with potential customers in a marketing or communication campaign depends on what you want to achieve and which platform you intend to use, but there are some golden rules that apply across all social media and networking … Continue reading
Posted in Contact Centres, Customer Service, Human Resources, Social Media
Tagged communications, customer, customer service, engage, experience, facebook, genuine, honest, marketing, open, social media, social network, transparent, truth, twitter
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