Tag Archives: social

Teleperformance wins prestigious NOA award for CSR

Last night the National Outsourcing Association Annual Award (NOAAs) ceremony took place in London. The NOAAs are a bit like the Oscars for anyone involved in the service and outsourcing business. Teleperformance won the Corporate Social Responsibility (CSR) award, something … Continue reading

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Could social gaming destroy your network?

There are still a lot of companies banning access to social networks in the office. Despite claims by supporters that social networks lead to increased efficiency through information sharing, many companies still place crude blocks on the most popular sites … Continue reading

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How sales professionals succeed with social media

It’s true that social media is now a powerful tool for sales in many business environments so I was interested to see an article in Social Media Today that focused on the most important secrets of those who use social … Continue reading

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How do you plan your social media strategy?

What is the point of a company using social media today? There are now so many ways for customers to interact, is social media just becoming another customer service channel or can it still be the preserve of the marketing … Continue reading

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Save the Date: Building a Social Business in London!

At Teleperformance we believe that social media is having a transformational effect on customer service and we are constantly exploring how the industry is changing – our recent tweetup in London is a great example of this. But we are … Continue reading

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Can Klout now claim new credibility for influence measurement?

Have you ever sat and wondered what your influence is on social networks? Perhaps not, but there are a growing number of tools available that claim to be able to do exactly this. Klout was one of the first and … Continue reading

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Two truths and a social lie

I read an interesting article in Forbes last week that asked several questions about social media to top executives, with the intention of seeing whether their views on social networking in the enterprise match with reality. Here is one of … Continue reading

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