-
Share this page
Search
Alistair on Twitter
- Can you train your brain to always be positive? - ow.ly/kYq0V 1 day ago
- Would you trust a self-driving car? - ow.ly/kYq0T 1 day ago
- What is the value of events for a CIO? - ow.ly/kYq0Q 1 day ago
- Online music - who will win? - ow.ly/kYq0O 1 day ago
- How are enterprises really managing mobile devices? - ow.ly/kYq0J 1 day ago
Categories
-
Recent Posts
Tags
advertising agent amazon blog blogging brand business call centre channel consumer contact centre customer customer experience customer service email engagement experience facebook google hr internet job linkedin london marketing mobile multichannel olympic omnichannel online outsourcing phone research retail sales service social media social network social networking teleperformance tv twitter uk video youtubeArchives
Blogroll
Tag Archives: social
Could social gaming destroy your network?
There are still a lot of companies banning access to social networks in the office. Despite claims by supporters that social networks lead to increased efficiency through information sharing, many companies still place crude blocks on the most popular sites … Continue reading
Posted in Current Affairs, Technology
Tagged farmbille, mafia wars, network, security, social, social gaming, virus
Leave a comment
How sales professionals succeed with social media
It’s true that social media is now a powerful tool for sales in many business environments so I was interested to see an article in Social Media Today that focused on the most important secrets of those who use social … Continue reading
Posted in Current Affairs, Social Media
Tagged cv, engage, enterprise, facebook, firewall, hardsell, job, linkedin, products, sales, security, selling, social, social media, social media today, twitter, yammer
Leave a comment
How do you plan your social media strategy?
What is the point of a company using social media today? There are now so many ways for customers to interact, is social media just becoming another customer service channel or can it still be the preserve of the marketing … Continue reading
Posted in Human Resources, Marketing, Social Media, Technology
Tagged blog, customer, customer experience, customer service, facebook, hr, jobs, linkedin, marketing, networking, social, social media, strategy
Leave a comment
Save the Date: Building a Social Business in London!
At Teleperformance we believe that social media is having a transformational effect on customer service and we are constantly exploring how the industry is changing – our recent tweetup in London is a great example of this. But we are … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged bskyb, conference, customer service, dell, ealing, event, facebook, london, mandarin oriental, price comparison, psychology, review, social, social business, social media, social networking, transformation, tweetup, twitter
Leave a comment
Can Klout now claim new credibility for influence measurement?
Have you ever sat and wondered what your influence is on social networks? Perhaps not, but there are a growing number of tools available that claim to be able to do exactly this. Klout was one of the first and … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged activity, airline, credibility, facebook, influence, klout, lounge, online, social, social media, social networking, twitter
Leave a comment
Two truths and a social lie
I read an interesting article in Forbes last week that asked several questions about social media to top executives, with the intention of seeing whether their views on social networking in the enterprise match with reality. Here is one of … Continue reading
Posted in Current Affairs, Human Resources, Social Media
Tagged collaboration, digital, efficiency, enterprise, facebook, farmville, forbes, google, ibm, interaction, lotus, microsoft, office, productivity, social, social media, social networking, time, waste
Leave a comment
Has Facebook gone too far this time?
Has Facebook blundered by releasing their new timeline feature and making the information they own about you so clearly visible? People have complained for years about Facebook. The noise has grown as the tool has become more entrenched in the … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Social Media
Tagged advertising, don draper, facebook, marketing, places, privacy, social, social media, social networking, timeline
Leave a comment
