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Tag Archives: store
Shoppers are not spending less, they are spending differently
Last Monday was known as cyber-Monday amongst retailers in the UK and it marks the beginning of the Christmas sales rush, but will the tough economic climate change this traditional boom time for British retailers? In a recent article featured in … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, delivery, experience, high street, john lewis, multichannel, omnichannel, online, retail, service, shop, shoppers, shopping, store, venda
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Has M&S seen the future of retail in Ellesmere Port?
Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged channel, ellesmere port, home delivery, internet, ipad, M&S, marble arch, marks and spencer, multichannel, price comparison, retail, shop, store, uk, wifi
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Retail returns prove costly
Every retailer would like to find the silver bullet that improves customer service. Loyalty schemes, discounts, improved wait times at the checkout lines are all experimented with and important, but what is the single change that almost every retailer could … Continue reading
Buying a camera – do you question the manufacturers?
Cameras are fairly complex pieces of equipment. Of course we all have a camera built into our telephones now and they are great for snaps, but if you want to study photography or to just have more control over the … Continue reading
Posted in Current Affairs, Customer Service, Marketing
Tagged advice, camera, choice, complex, consumer, customer, digital, film, manual, manufacturer, service, shop, slr, store
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Best and Worst Service on the High Street
This week, the Consumer’s Association published their latest survey on customer satisfaction in the British High Street. Over 11,000 people were surveyed and asked specifically about their experience in shops in the previous six months. The results are not pretty … Continue reading
Posted in Current Affairs, Customer Service, Human Resources
Tagged brand, budget, consumers association, customer satisfaction, customer service, high street, knowledge, quality, retail, shop, shopping, store, survey, which
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Managing Multichannel Retail
There is a lot of debate around how retail is changing at present and entering a ‘multichannel era’. In the nineties I can remember the prophets of doom suggesting that there would be no more bookshops within a decade because … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged amazon, customer, customer service, game, hmv, multichannel, omnichannel, retail, shop, store
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