Tag Archives: technology

Is change moving too fast today?

Posted on February 20, 2013 by

Take a look at this quote from a very famous book: The exploitation of the world market has given a cosmopolitan character to production and consumption in every country. … All old-established national industries have been destroyed or are daily … Continue reading →

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Mobile payment systems are changing fast

Posted on February 13, 2013 by

Have you used PayPal recently? It has revolutionised the world of online payments and though auction sites like eBay used to have a murky history of people paying for items they never received, PayPal has worked hard to improve the … Continue reading →

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The mobile world is maturing fast

Posted on January 7, 2013 by

Smartphone sales are predicted to top the one billion mark this year – the phone has morphed from a device we use for making calls into a fully functioning computer in our pocket. And now that so many consumers are … Continue reading →

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IT in the cloud – how will it change life at work?

Posted on December 17, 2012 by

Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading →

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Ada Lovelace Day: Focus on female tech leaders

Posted on October 16, 2012 by

Today is Ada Lovelace day. Ada Lovelace Day aims to raise the profile of women in science, technology, engineering and mathematics by encouraging people around the world to talk about the women whose work they admire. This international day of … Continue reading →

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Farewell Steve…

Posted on October 6, 2011 by

Many today are saying a farewell to Steve Jobs, the co-founder and former CEO of Apple. Jobs was a visionary inventor, creator, and designer. He championed a belief in the self that has always been unusual in the corporate world … Continue reading →

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Cloud on the horizon

Posted on September 15, 2011 by

The cloud is a technical concept, usually something for the IT people to focus on and not the kind of concept that should be on a customer service blog, so why am I about to talk about it here? Sometimes … Continue reading →

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Taking customers on a journey

Posted on September 2, 2011 by

The speed of change in the way we communicate with each other and the  organisations around us has meant a significant shift away from the traditional focus on ‘Customer Service’ and the embracing of an overall ‘Customer Experience’. Customers don’t think … Continue reading →

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