Tag Archives: technology

The tech forces that are changing the world

Anyone who has attended business school will know about ‘creative destruction’. This is the force of change originally documented by Austrian economist Joseph Schumpeter when he described how the old would always be replaced by the new, but it will … Continue reading

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When every gadget is online how will customer service change?

Have you read about the Internet of Things? Sometimes it is also called the Internet of Everything. It’s the theory that everything we know will soon be connected to the Internet. It’s not really so much of a theory these … Continue reading

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Technology is changing the collections business

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. Credit and collections are changing fast. Companies expect to be able to reach their creditors in many different ways today – communications have changed far beyond the … Continue reading

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Is change moving too fast today?

Take a look at this quote from a very famous book: The exploitation of the world market has given a cosmopolitan character to production and consumption in every country. … All old-established national industries have been destroyed or are daily … Continue reading

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Mobile payment systems are changing fast

Have you used PayPal recently? It has revolutionised the world of online payments and though auction sites like eBay used to have a murky history of people paying for items they never received, PayPal has worked hard to improve the … Continue reading

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The mobile world is maturing fast

Smartphone sales are predicted to top the one billion mark this year – the phone has morphed from a device we use for making calls into a fully functioning computer in our pocket. And now that so many consumers are … Continue reading

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IT in the cloud – how will it change life at work?

Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading

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Ada Lovelace Day: Focus on female tech leaders

Today is Ada Lovelace day. Ada Lovelace Day aims to raise the profile of women in science, technology, engineering and mathematics by encouraging people around the world to talk about the women whose work they admire. This international day of … Continue reading

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Farewell Steve…

Many today are saying a farewell to Steve Jobs, the co-founder and former CEO of Apple. Jobs was a visionary inventor, creator, and designer. He championed a belief in the self that has always been unusual in the corporate world … Continue reading

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Cloud on the horizon

The cloud is a technical concept, usually something for the IT people to focus on and not the kind of concept that should be on a customer service blog, so why am I about to talk about it here? Sometimes … Continue reading

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