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Tag Archives: teleperformance
EOA Awards: Teleperformance wins 2013 CSR award!
One of the really important differences about Teleperformance compared to many other companies I have worked at is a genuine focus on corporate social responsibility (CSR). CSR is a topic that is often managed like a marketing programme – a … Continue reading
Posted in Contact Centres, Current Affairs, Human Resources
Tagged award, business, citizen of the world, community, cotp, cotw, csr, EOA, global, NOA, outsourcing, social responsibility, teleperformance, un, UN Global Compact
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Teleperformance in the Twitter top 100 for #custserv!
Call Centre is well known in the UK as one of the leading titles in the customer service industry and they have just relaunched their website to make it an even better online community for all things customer service related. … Continue reading
Posted in Current Affairs, Customer Service, Social Media, Technology
Tagged aniederer, call centre, juliagibbs1, omni-channel, social media, teleperformance, twitter
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Is Retail Broken?
A new Teleperformance blogger Peter Champion joins the online debate… Peter is Sales Director at TP and you can reach him here… The Oxford Institute of Retail Management at Said Business School recently announced the launch of an 18-month study into the … Continue reading
Ealing Tweetup is Today!
On the day that the events in the London Olympic games starts, another important event is going to take place in London – the Ealing Tweetup! This is one of the biggest social media events in London, featuring a wide … Continue reading
Posted in Current Affairs, Customer Service, Human Resources, Marketing, Social Media
Tagged 2012, blogger, blogging, ealing, eperformance, games, london, olympic, social media, teleperformance, tweetup, twitter
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Why would you read a blog that is just an advert with no value?
Since social networking became widespread just a few short years ago, companies have been exploring how to increase their profile using this tool. There have been some incredible viral videos with very subtle branding – like the famous man dancing … Continue reading
Seeking ROI from your investment in social media?
Next week I’m speaking at an event we are hosting in London focused on how to get an ROI from your investment in social media – the focus of my workshop is the enhancement of customer experience. It’s a topic … Continue reading
A new era for customer service
As you can see from our group blog, our new e-Performance product was launched recently in Brazil. There are various launches planned around the world, with us in the UK focusing on a workshop we have arranged in London on … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged analyst, brasil, brazil, buzz monitoring, chat, complaint, customer engagement, customer experience, customer service, e-performance, email, engagement, insight, launch, product, sao paulo, social media, social networking, teleperformance, voice, workshop
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Government customers demand Corporate Social Responsibility
In the last couple of years Teleperformance government customers have become more and more engaged in Corporate Social Responsibility (CSR) and demanding that their key suppliers are also involved. Teleperformance has delivered a worldwide CSR policy and programme for many … Continue reading
Posted in Current Affairs, Human Resources
Tagged teleperformance, job, employment, government, social mobility, westminster, csr, corporate social responsibility, cotw, citizen of the world, cotp, un, back to work, a4e, remploy, working links, cv, resume
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Welcome Fagri Semaar, our new MD in South Africa
I am delighted to announce the appointment of Fagri Semaar as our new Managing Director for South Africa. A former call centre agent, Fagri has experienced a meteoric rise through the industry since his first job as a teleresources agent … Continue reading
Posted in Uncategorized, Contact Centres, Careers, Human Resources
Tagged teleperformance, contact centre, south africa, agent, fagri semaar, western cape, capetown, bpesa, Johannesburg, Alan Winde
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Teleperformance signs Deputy Prime Minister Nick Clegg’s Social Mobility Business Compact
I’m really pleased to say that Teleperformance has been congratulated by Deputy Prime Minister, Nick Clegg, today as one of the leading companies in opening their doors to young people from all walks of life. Teleperformance is named as one … Continue reading
