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Tag Archives: tv
The mobile world is maturing fast
Smartphone sales are predicted to top the one billion mark this year – the phone has morphed from a device we use for making calls into a fully functioning computer in our pocket. And now that so many consumers are … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media, Technology
Tagged amazon, customer service, digital, email, internet, kindle, marketing, mcommerce, mobile, phone, retail, smartphone, technology, tv
4 Comments
Are you ignoring your customers?
Which channel do you prefer to use when accessing a company customer service centre? Most of us are familiar with a call to the free phone number or an email address (as I mentioned in my last blog) like customerservice@bigfriendlycompany.com, but … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged backchannel, channel, customer, customer service, email, experience, facebook, radio, social media, tv, twitter
1 Comment
Customers really don’t want to be ignored
Which channel do you prefer to use when accessing a company customer service centre? Most of us are familiar with a call to the free phone number or an email address like customerservice@bigfriendlycompany.com, but a lot of our focus at … Continue reading
Posted in Contact Centres, Customer Service, Marketing
Tagged backchannel, call, care, channel, chat, contact, customer, customer service, email, experience, facebook, ignored, IM, radio, social media, tv, twitter
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Beliebers help the Red Cross during Sandy relief effort
In the midst of the Hurricane Sandy crisis, the New Jersey Governor tweeted Justin Bieber asking if he could help to pass on information about the relief work being undertaken by the Red Cross. Bieber retweeted the information from the … Continue reading
Posted in Current Affairs, Social Media
Tagged chris chritstie, christopher christie, engagement, fans, governor, hurricane, justin bieber, media, new jersey, new media, nj, radio, reach, red cross, relief, sandy, social media, social network, traditional media, tv, twitter
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What happens when customers are ahead of you?
One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Technology
Tagged advance, business, customer, dvd, football, illegal, innovation, movie, music, netflix, piracy, premier league, spotify, streaming, tv, uk
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#NBCFAIL shows how broadcast TV has changed forever
#NBCFAIL may not mean to you a lot if you are not a social media fan, but it has been the talk of the weekend. NBC is the American broadcaster with the rights to broadcast the London Olympic games. On … Continue reading
Posted in Current Affairs, Human Resources, Marketing, Social Media
Tagged 2012, broadcast, facebook, james bond, live, london, london 2021, mr bean, nbc, nbcfail, olympic, queen, tv, tweet, twitter
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Video is killing the radio star
Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged amazon, audio, bbc, cisco, consumption, content, data, download, dvd, infrastructure, internet, iplayer, lovefilm, netflix, pc, speed, tv, video, vimeo, virgin, youtube
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Social Media at the London Olympics
Much has been written about London 2012 being the first ever Olympic games where social media will be a significant source of information about the events taking place on and off the track. At Beijing in 2008 there may have … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged apple, athlete, backchannel, beijing, broadcast, engagement, euro 2012, facebook, gb, hub, iphone, london, london 2012, olympic, olympic games, olympics, radio, social media, social networking, tv, twitter, uk, usain bolt
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What price will customers pay for good service?
Retail is changing and embracing a multichannel format that belnds the high street, online sales, and something in-between like pop-up stores that are fully branded, but little more than a collection of computers for browsing products. If you can remember … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service
Tagged amazon, argos, comparison, customer service, dot com, high street, jessops, john lewis, kelkoo, lockers, multichannel, online, price, retail, tv
1 Comment
Final Service… can live streaming help customer service?
I was interested to see that a crematorium in Stafford has started offering online funerals. The funeral takes place as normal, but they have a live streaming service so people who cannot attend can watch live on the Internet. It … Continue reading
Posted in Current Affairs, Customer Service
Tagged broadcast, customer service, funeral, kennel, live, online, streaming, tv, ustream, video
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