Tag Archives: tv

Will the BT-EE deal change telco content strategy?

The BT saga rolls on. Now it appears to be confirmed that they will takeover EE, the biggest mobile network in the UK. This would create a British giant by combining the largest landline network with the largest mobile network  … Continue reading

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Telcos are focusing on content

I have often talked about the future for telcos being more focused on the content they provide rather than the number of free texts they offer to customers and a recent move by EE appears to be moving down this … Continue reading

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When will quad-play take off in the UK?

Telecoms Tech News magazine published an interesting article recently on whether quad-play could take off in the UK. Quad-play describes the bundling of various services that telcos typically offer – allowing customers to buy their TV, Internet, home phone, and … Continue reading

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Sky moves to Apps for Customer Service

Sky has recently launched a new app to help their customers manage the most frequently used services linked to their TV subscription directly from their phone. Customers with the app can manage their bill, schedule engineer visits, and manage processes … Continue reading

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How would you choose a quad-play telco?

The Zon Optimus telco merger has recently resulted in the renamed firm Nos. Nos has decided that the future is in getting customers to add a mobile service to their existing fixed line and TV package. This is quite a … Continue reading

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Customers are organising their own complaint forums

Last Friday The Daily Telegraph splashed a consumer story about mobile telephone users and their problems across their personal finance pages. The story focused in particular on EE, with example after example of bill errors and other bungled service. Regardless … Continue reading

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When will the set-top box be replaced by an app?

Total Telecom published an article recently that featured several commentators arguing that the set-top box (STB) is here to stay. It is argued that the operators can create much stickier customers if the customer is forced to use a piece … Continue reading

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