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- Is your social campaign being ignored? - ow.ly/lcQKw 1 day ago
- TP wins recognition from Remploy Glasgow! - ow.ly/lmXaK 1 day ago
- What are helicopter managers? - ow.ly/lcQKs 1 day ago
- How much business do you lose to poor service? - ow.ly/lmXaG 1 day ago
- Making sure you get customer service right - ow.ly/lmXaD 1 day ago
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Tag Archives: twitter
How did we promote a business before social media?
Social media is fast moving. What works today might not work tomorrow because trends shift so fast and new systems become available on a regular basis. Who can remember how popular Bebo used to be in Europe? Or Orkut in … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged bebo, branding, facebook, google, marketing, myspace, orkut, social media, social networking, strategy, twitter
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LinkedIn is 10 today!
LinkedIn is ten years old today. Happy birthday to what has become the biggest and busiest business-networking site on the Internet. Let’s take a moment to just consider how different the web was just a decade ago. Most people were … Continue reading
Posted in Current Affairs, Human Resources, Marketing, Social Media, Technology
Tagged 10, 2003, birthday, business, facebook, linkedin, myspace, social networking, ten, twitter
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Watching me, watching you, the online brand discussions
Brands today know that people are talking about them online. We know this at Teleperformance because some of the biggest companies in the world trust us to monitor the online environment. Not to snoop on anyone, it’s mainly so consumer … Continue reading
Posted in Current Affairs, Human Resources, Social Media
Tagged awreness, censor, consumer brands, debate, discussion, facebook, social media, twitter, watching
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The majority of Australian brands are now using social media
At TP we have been advocating the use of social media as a customer support channel for several years now. In fact, one of our major research themes for this year is the development of the omnichannel, where customers can … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged australia, computerworld, customer service, facebook, omnichannel, service, social media, support, twitter
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The omni-channel demands equal service for all customer service
Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading
Posted in Contact Centres, Current Affairs, Customer Service, Social Media
Tagged contact, customer, customer service, email, letter, mail, omni-channel, social media, social networking, tweet, twitter
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Could hacking competitions help the public understand economics?
Last weekend the Indian government ran a very interesting experiment – a ‘hackathon’ designed to encourage economic growth in the country. The hackathon was a 32-hour competition where young software developers, designers, and filmmakers competed to win a cash prize … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged bbc, crowdsourcing, data, designers, economics, film, gdp, government, hackathon, hacking, india, twitter
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Teleperformance in the Twitter top 100 for #custserv!
Call Centre is well known in the UK as one of the leading titles in the customer service industry and they have just relaunched their website to make it an even better online community for all things customer service related. … Continue reading
Posted in Current Affairs, Customer Service, Social Media, Technology
Tagged aniederer, call centre, juliagibbs1, omni-channel, social media, teleperformance, twitter
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Understanding the omni-channel is critical for success
An article in Call Centre Helper recently talked about web chat as ‘a disaster’ because web chats take far longer than calls and customers don’t feel that chat agents are as knowledgeable or as well supported as the voice agents. … Continue reading
Nurturing your career with LinkedIn
LinkedIn has become a critical tool within the enterprise environment today and it’s not like most other social networks where parts of our life are blurred into a mix of home and work – with LinkedIn it is almost exclusively … Continue reading
Posted in Careers, Current Affairs, Human Resources, Social Media
Tagged career, employer, forbes, hr, job, linkedin, social media, social network, twitter
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