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Tag Archives: uk
TP to be included in more UK government procurement activity
I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading
Posted in Contact Centres, Current Affairs, Marketing
Tagged government, lot 5, procurement, public sector, TP UK, uk
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Has M&S seen the future of retail in Ellesmere Port?
Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading
Posted in Current Affairs, Customer Service, Technology
Tagged channel, ellesmere port, home delivery, internet, ipad, M&S, marble arch, marks and spencer, multichannel, price comparison, retail, shop, store, uk, wifi
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Welcoming the Paralympics to London!
Today we welcome the Paralympics games to London. The UK was the birthplace of the Paralympic movement with the original games taking place at Stoke Mandeville hospital in Aylesbury in 1948 – this is where the Paralympic mascot Mandeville gets his name. … Continue reading
Posted in Current Affairs, Marketing
Tagged Aylesbury, channel 4, disability, games, london, ludwig guttman, mandeville, mascot, murderball, olympic, paralympic games, paralympics, Stoke Mandeville, uk, wheelchair, wheelchair rugby, WW2
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What happens when customers are ahead of you?
One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Technology
Tagged advance, business, customer, dvd, football, illegal, innovation, movie, music, netflix, piracy, premier league, spotify, streaming, tv, uk
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Social Media at the London Olympics
Much has been written about London 2012 being the first ever Olympic games where social media will be a significant source of information about the events taking place on and off the track. At Beijing in 2008 there may have … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged apple, athlete, backchannel, beijing, broadcast, engagement, euro 2012, facebook, gb, hub, iphone, london, london 2012, olympic, olympic games, olympics, radio, social media, social networking, tv, twitter, uk, usain bolt
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A new way of working with the UK government
Imagine if you are a company doing business with the government. In an ideal world you could have conversations with public sector officials about what they would like to achieve, how they would like it to happen, and what are … Continue reading
Posted in Current Affairs, Human Resources, Outsourcing
Tagged cabinet office, dialogue, eu, government, ITT, outsourcing, planned, PQQ, procurement, supplier, tender, transparent, uk
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Credit control. Is it too much, too late?
The new Financial Services Bill was published in parliament recently leading to a few interesting changes for consumers of credit in the UK. The most significant is going to be the transfer of the responsibility for consumer credit from the … Continue reading
Posted in Current Affairs
Tagged fca, financial services bill, fsa, government, loan sharks, martin wheatley, oft, parliament, payday loans, regulator, stella creasy, uk, watchdog
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The Race to London 2012
In the UK this year, British people are either excited or upset about the London 2012 Olympic games. To some, it is the opportunity of a lifetime to see their city on a world stage with all the opportunities for … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged ad, advert, ba, ba.com, beijing, britain, british airways, commercial, coronation street, england, facebook, fifa, film, gb, google, guerilla, itv, london, london 2012, luggage belt, marketing, olympic games, olympics, smartphone, social media, social networking, team gb, the race, to fly, to fly to serve, to serve, uk, video, world cup
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All problems are opportunities in disguise
UK unemployment is not looking good, with the latest figures suggesting 2.7m are now claiming some form of unemployment benefit from the government. What’s worse is that 22.3% of the under-24s are now out of work – that’s over a … Continue reading
Posted in Careers, Contact Centres, Current Affairs
Tagged cipd, employment, eu, europe, immigrant, job, mcdonalds, migrant, opportunity, uk, unemployment, youth
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Edinburgh: Is social media changing customer service?
Happy New Year and welcome to 2012, a really important year for the UK in many ways. Not only is this the year of the London Olympic games, but it’s also going to be packed full of historic pageantry as … Continue reading
Posted in Contact Centres, Marketing, Social Media
Tagged 2012, alistair niederer, customer service, dickens, edinburgh, edinburgh castle, event, facebook, itdecs.com, jubilee, kobayashi-hillary, lisa sweeney, mark hillary, o2, olympic, pa consulting, paul hughes, social media, social networking, teleperformance, twitter, uk
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