Tag Archives: uk

Every telco complaint in a single database

Imagine a database of complaints against telcos that is freely available online for customers. It’s a proposal that has been put forward by public utility regulators in the USA recently as an idea that would allow consumers to easily compare … Continue reading

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Teleperformance had a great 2013!

Our group CEO announced our financial results today for the full year of 2013 and I’m pleased to say that the company achieved record revenue numbers. Teleperformance enjoyed like-for-like revenues growth of +7.9%, above our original target and our EBITA margin raised to … Continue reading

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British people have the highest customer service expectations in Europe

What is the ‘purpose’ of customer support? What would happen if you didn’t offer a support channel to customers? And what do your customers think that the support channel is for? According to new research from Zendesk a shocking number … Continue reading

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Please help! Caledonian Challenge Hike in Scotland

I just wanted to add a quick blog about something the Teleperformance UK executive team are doing soon – The Caledonian Challenge hike in Scotland on June 15th. It’s a tough hike of 54 miles (86km) that has to be … Continue reading

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TP to be included in more UK government procurement activity

I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading

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Has M&S seen the future of retail in Ellesmere Port?

Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading

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Welcoming the Paralympics to London!

Today we welcome the Paralympics games to London. The UK was the birthplace of the Paralympic movement with the original games taking place at Stoke Mandeville hospital in Aylesbury in 1948 – this is where the Paralympic mascot Mandeville gets his name. … Continue reading

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What happens when customers are ahead of you?

One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading

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Social Media at the London Olympics

Much has been written about London 2012 being the first ever Olympic games where social media will be a significant source of information about the events taking place on and off the track. At Beijing in 2008 there may have … Continue reading

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A new way of working with the UK government

Imagine if you are a company doing business with the government. In an ideal world you could have conversations with public sector officials about what they would like to achieve, how they would like it to happen, and what are … Continue reading

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